{"name":"AnsweringPrices.com price index","license":"https://creativecommons.org/licenses/by/4.0/","citation":"AnsweringPrices.com, price index, prices checked 2026-10-12, https://www.answeringprices.com/data/","pricesCheckedOn":"2026-10-12","averageCallMinutes":3,"method":"https://www.answeringprices.com/how-we-price/","providers":[{"id":"nextphone","name":"NextPhone","category":"ai","sourceUrl":"https://www.getnextphone.com/pricing","readOn":"2026-10-12","published":true,"booking":"included","bookingNote":"Google, Outlook and other calendar booking on Pro","notes":"Pro is self-setup; Growth adds done-for-you setup and CRM updates; Scale adds custom routing and two-way texting. Every plan has unlimited calls and no per-minute charge or overage fee.","terms":{"billingUnit":"Flat monthly subscription with unlimited calls","increment":"No per-minute or per-call charge","billedBeyondTalk":"No usage-based charge","spam":"No per-call charge","setupFee":"None","contract":"Month-to-month, cancel anytime","trial":"7 days free","termsUrl":"https://www.getnextphone.com/pricing","readOn":"2026-10-12"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":null,"setupFee":{"value":0,"evidence":[{"quote":"Setup fee | None | None | None","url":"https://www.getnextphone.com/pricing","readOn":"2026-10-12"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"Yes. Month-to-month, no contracts, no cancellation fees.","url":"https://www.getnextphone.com/pricing","readOn":"2026-10-12"}]},"noticeDays":{"value":0,"evidence":[{"quote":"Can I cancel anytime?","url":"https://www.getnextphone.com/pricing","readOn":"2026-10-12"},{"quote":"Yes. Month-to-month, no contracts, no cancellation fees.","url":"https://www.getnextphone.com/pricing","readOn":"2026-10-12"}]},"trial":{"value":{"days":7},"evidence":[{"quote":"Start a 7-day free trial","url":"https://www.getnextphone.com/pricing","readOn":"2026-10-12"}]},"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"Usage is unlimited, so per-call rounding, minimum billed seconds and spam charges do not apply. The public pricing page does not state a trial card requirement."},"plans":[{"plan":"Pro","monthly":199,"included":{"unit":"unlimited"},"overage":null,"annualMonthly":166,"annualNote":"$1,990 billed yearly"},{"plan":"Growth","monthly":299,"included":{"unit":"unlimited"},"overage":null,"annualMonthly":249,"annualNote":"$2,990 billed yearly"},{"plan":"Scale","monthly":599,"included":{"unit":"unlimited"},"overage":null,"annualMonthly":499,"annualNote":"$5,990 billed yearly"}]},{"id":"smith-ai-ai","name":"Smith.ai AI Receptionist","category":"ai","sourceUrl":"https://smith.ai/pricing/ai-receptionist","readOn":"2026-10-12","published":true,"booking":"included","bookingNote":"AI Scheduling (Calendly and more) listed on every plan","notes":"Calls can be handed to a live Smith.ai receptionist. Up to 10% of calls a cycle can be removed from the bill as spam. Pro is sold at 75, 150 or 300 calls a month at $2.00, $1.80 and $1.67 per call.","terms":{"billingUnit":"Per answered call","increment":"Per call; duration does not change the base call charge","billedBeyondTalk":"Live agent involvement carries a separate per-call charge","spam":"Answered spam counts by default; up to 10% of the quota can be removed for spam and test calls","setupFee":"None","contract":"Month-to-month; 30 days notice to cancel","trial":"Permanent free plan for 25 calls, not a trial","termsUrl":"https://smith.ai/pricing/ai-receptionist","readOn":"2026-10-07"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":{"value":"conditional","evidence":[{"quote":"Every call answered by your AI Receptionist counts toward your call quota by default.","url":"https://smith.ai/pricing/ai-receptionist","readOn":"2026-10-05"},{"quote":"You can remove up to 10% of your call quota from your bill, including both spam calls and test calls.","url":"https://smithaivoiceassistant.freshdesk.com/en/support/solutions/articles/151000219460-how-to-manage-spam-callers","readOn":"2026-10-07"}],"note":"Known spam numbers are filtered before the AI answers; answered spam is billed past the 10% allowance."},"setupFee":{"value":0,"evidence":[{"quote":"No setup fees, no contracts to sign","url":"https://smith.ai/ai-receptionist","readOn":"2026-10-07"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"AI Receptionist is a month-to-month service.","url":"https://smith.ai/pricing/ai-receptionist","readOn":"2026-10-05"}]},"noticeDays":{"value":30,"evidence":[{"quote":"If you ever cancel, we need 30 days' notice, and then you're done.","url":"https://smith.ai/pricing/ai-receptionist","readOn":"2026-10-05"}]},"trial":null,"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"Billed per answered call, so no rounding rule applies. A permanent free plan (25 calls a month) instead of a trial."},"plans":[{"plan":"Free","monthly":0,"included":{"unit":"call","qty":25},"overage":{"unit":"call","rate":3}},{"plan":"Pro (75 calls)","monthly":150,"included":{"unit":"call","qty":75},"overage":{"unit":"call","rate":2.5}},{"plan":"Pro (150 calls)","monthly":270,"included":{"unit":"call","qty":150},"overage":{"unit":"call","rate":2.3}},{"plan":"Pro (300 calls)","monthly":500,"included":{"unit":"call","qty":300},"overage":{"unit":"call","rate":2.17}},{"plan":"Enterprise (300 calls)","monthly":500,"included":{"unit":"call","qty":300},"overage":{"unit":"call","rate":2.17}}]},{"id":"my-ai-front-desk","name":"My AI Front Desk","category":"ai","sourceUrl":"https://www.myaifrontdesk.com/pricing","readOn":"2026-10-12","published":true,"booking":"included","termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":null,"setupFee":null,"contract":{"value":"month-to-month","evidence":[{"quote":"with no contract and no per-seat or per-call fees","url":"https://www.myaifrontdesk.com/pricing","readOn":"2026-10-05"}],"note":"Billed monthly, or yearly with a discount."},"noticeDays":{"value":0,"evidence":[{"quote":"Cancel anytime","url":"https://www.myaifrontdesk.com/pricing","readOn":"2026-10-05"}]},"trial":{"value":{"days":7,"cardRequired":false},"evidence":[{"quote":"Start 7-day free trial","url":"https://www.myaifrontdesk.com/pricing","readOn":"2026-10-05"},{"quote":"No credit card required","url":"https://www.myaifrontdesk.com/pricing","readOn":"2026-10-05"}]},"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"Read from the pricing page only; no terms page was read for this vendor."},"plans":[{"plan":"Business-in-a-Box","monthly":99,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":0.25},"overageNote":"$0.25/min (voice is 25 credits a minute, 1 credit = $0.01); the plan's 1,000 monthly overage credits cover the first 40 extra minutes","annualMonthly":79}]},{"id":"simple-phones","name":"Simple Phones","category":"ai","sourceUrl":"https://www.simplephones.ai/pricing","readOn":"2026-10-12","published":true,"booking":"not stated","termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":null,"setupFee":null,"contract":{"value":"month-to-month","evidence":[{"quote":"there is no commitment, so you can cancel any time","url":"https://www.simplephones.ai/pricing","readOn":"2026-10-05"}]},"noticeDays":{"value":0,"evidence":[{"quote":"there is no commitment, so you can cancel any time","url":"https://www.simplephones.ai/pricing","readOn":"2026-10-05"}]},"trial":{"value":{"days":14},"evidence":[{"quote":"Start a 14-day free trial and create an AI agent instantly.","url":"https://www.simplephones.ai/pricing","readOn":"2026-10-05"}]},"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"Billed by calls a month, so no rounding rule applies. Read from the pricing page only."},"plans":[{"plan":"Entry","monthly":97,"from":true,"included":{"unit":"call","qty":100},"overage":null,"overageNote":"Not published"}]},{"id":"phonely","name":"Phonely","category":"ai","sourceUrl":"https://www.phonely.ai/pricing","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"The plan cards and the comparison table on the page disagree (200 vs 250 Starter minutes; $0.25 vs $0.35 Starter overage). The cards are shown here.","termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":{"value":["transfer"],"evidence":[{"quote":"Post-transfer minutes are the call minutes that happen after Phonely transfers a caller to a live person or another phone number","url":"https://www.phonely.ai/pricing","readOn":"2026-10-05","covers":["transfer"]},{"quote":"which is why post-transfer minutes may be billed.","url":"https://www.phonely.ai/pricing","readOn":"2026-10-05","covers":["transfer"]}],"note":"Not billed on SIP REFER transfers or on Enterprise plans with custom telephony."},"spamBilled":null,"setupFee":null,"contract":null,"noticeDays":null,"trial":null,"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"A free plan (100 minutes a month) instead of a trial. Read from the pricing page only."},"plans":[{"plan":"Free","monthly":0,"included":{"unit":"minute","qty":100},"overage":null,"overageNote":"Upgrade required"},{"plan":"Starter","monthly":50,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":0.25,"rateMax":0.35},"annualMonthly":33},{"plan":"Professional","monthly":150,"included":{"unit":"minute","qty":650},"overage":{"unit":"minute","rate":0.3},"annualMonthly":100}]},{"id":"ringcentral-air","name":"RingCentral AI Receptionist","category":"ai","sourceUrl":"https://www.ringcentral.com/pricing/ai-receptionist.html","readOn":"2026-10-12","published":true,"booking":"included","notes":"Billed in 30-second increments, rounded up. Also sold as a $39/month add-on to RingEX phone plans.","termData":{"incrementSeconds":{"value":30,"evidence":[{"quote":"Call time is rounded up and billed in 30-second increments.","url":"https://www.ringcentral.com/pricing/ai-receptionist.html","readOn":"2026-10-05"}]},"minimumSecondsPerCall":{"value":30,"evidence":[{"quote":"Call time is rounded up and billed in 30-second increments.","url":"https://www.ringcentral.com/pricing/ai-receptionist.html","readOn":"2026-10-05"}]},"billedBeyondTalk":null,"spamBilled":null,"setupFee":null,"contract":null,"noticeDays":null,"trial":{"value":{"days":14},"evidence":[{"quote":"come with a 14-day free trial","url":"https://www.ringcentral.com/pricing/ai-receptionist.html","readOn":"2026-10-05"}]},"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"Read from the pricing page only."},"plans":[{"plan":"Standalone","monthly":49,"from":true,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":0.5}}]},{"id":"go-answer-ai","name":"Go Answer AI Receptionist","category":"ai","sourceUrl":"https://www.goanswer.io/ai-receptionist/pricing","readOn":"2026-10-12","published":true,"booking":"not stated","terms":{"billingUnit":"Per AI minute","increment":"AI-minute rounding not stated separately","billedBeyondTalk":"Not published for AI plans","spam":"Not published for AI plans","setupFee":"Not published for AI plans","contract":"Month-to-month; cancel any time","trial":"14 days, up to 500 minutes; card required","termsUrl":"https://www.goanswer.io/ai-receptionist/pricing","readOn":"2026-10-05"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":null,"setupFee":null,"contract":{"value":"month-to-month","evidence":[{"quote":"Our AI receptionist service is month-to-month.","url":"https://www.goanswer.io/ai-receptionist/pricing","readOn":"2026-10-05"}]},"noticeDays":{"value":0,"evidence":[{"quote":"You can change plans or cancel at any time.","url":"https://www.goanswer.io/ai-receptionist/pricing","readOn":"2026-10-05"}]},"trial":{"value":{"days":14,"minutes":500,"cardRequired":true},"evidence":[{"quote":"Start with a 14-day free trial (includes up to 500 minutes).","url":"https://www.goanswer.io/ai-receptionist/pricing","readOn":"2026-10-05"},{"quote":"Your credit card is required to start the trial","url":"https://www.goanswer.io/ai-receptionist/pricing","readOn":"2026-10-05"}],"note":"The plan activates and the card is charged when the trial ends."},"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"What counts as an AI minute, its rounding and any setup fee are not published for the AI plans."},"plans":[{"plan":"AI Receptionist 100","monthly":95,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":0.95}},{"plan":"AI Receptionist 300","monthly":270,"included":{"unit":"minute","qty":300},"overage":{"unit":"minute","rate":0.9}},{"plan":"AI Receptionist 500","monthly":425,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":0.85}},{"plan":"AI Receptionist 1000","monthly":800,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":0.8}}]},{"id":"moneypenny-ai","name":"Moneypenny AI Answering (US)","category":"ai","sourceUrl":"https://www.moneypenny.com/us/plans-pricing-ai","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"VoiceNation now redirects to Moneypenny (checked Oct 7, 2026), so its AI table is this one.","terms":{"billingUnit":"Per call","increment":"Per call","billedBeyondTalk":"Escalation to a human may cost extra and requires a separate phone answering plan","spam":"A silent call is free; calls with registered noise are charged","setupFee":"One-time fee, amount not published","contract":"Month-to-month; one full calendar month notice","trial":"Not published","termsUrl":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa9936e7318b5aa1048c25_us-ai-terms-and-conditions.pdf","readOn":"2026-10-07"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":{"value":"yes","evidence":[{"quote":"If the caller does not speak to the AI Receptionist (i.e. no noise is registered), the call will not be charged.","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa9936e7318b5aa1048c25_us-ai-terms-and-conditions.pdf","readOn":"2026-10-07"}],"note":"Only silent calls are free; any call where noise registers is charged, spam included."},"setupFee":{"value":"unpublished-amount","evidence":[{"quote":"A one-off setup fee is payable in advance before the Services are set up.","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa9936e7318b5aa1048c25_us-ai-terms-and-conditions.pdf","readOn":"2026-10-07"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"The Services provided by Moneypenny are done so on a month-to-month basis","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa9936e7318b5aa1048c25_us-ai-terms-and-conditions.pdf","readOn":"2026-10-07"}]},"noticeDays":{"value":30,"evidence":[{"quote":"You may cancel your Services with Moneypenny at any time by giving one full calendar month advanced notice to Moneypenny.","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa9936e7318b5aa1048c25_us-ai-terms-and-conditions.pdf","readOn":"2026-10-07"}],"note":"One full calendar month; cancelling after the 1st of a month adds another full month."},"trial":null,"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":null,"note":"Billed per call, so no rounding rule applies. Human escalation needs a separate phone answering plan."},"plans":[{"plan":"25 calls","monthly":69,"included":{"unit":"call","qty":25},"overage":{"unit":"call","rate":2.49}},{"plan":"50 calls","monthly":99,"included":{"unit":"call","qty":50},"overage":{"unit":"call","rate":2.39}},{"plan":"100 calls","monthly":199,"included":{"unit":"call","qty":100},"overage":{"unit":"call","rate":2.19}},{"plan":"250 calls","monthly":435,"included":{"unit":"call","qty":250},"overage":{"unit":"call","rate":1.89}}]},{"id":"sameday","name":"Sameday AI","category":"ai","sourceUrl":"https://sameday.ai/pricing","readOn":"2026-10-12","published":true,"booking":"included","bookingNote":"Pro scheduling (ServiceTitan etc) listed on both plans","notes":"Home service businesses only. \"Starts at\" prices; Enterprise is custom.","scopeNote":"home services only","excludeFromRanges":true,"terms":{"billingUnit":"Flat rate set from the vendor's estimate of your AI minutes","increment":"Not published","billedBeyondTalk":"Not published","spam":"Not published","setupFee":"Not published","contract":"Customer agreement not public","trial":"None (demo only)","termsUrl":"https://sameday.ai/terms-and-conditions","readOn":"2026-10-07"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":null,"setupFee":null,"contract":null,"noticeDays":null,"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"Sameday includes 24/7 answering in a flat monthly base rate","url":"https://sameday.ai/answering-service-cost","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"Sameday includes 24/7 answering in a flat monthly base rate","url":"https://sameday.ai/answering-service-cost","readOn":"2026-10-07"},{"quote":"Sameday answers every call 24/7, including nights, weekends, and holidays.","url":"https://sameday.ai/industries/hvac","readOn":"2026-10-07"}]},"bilingualSurcharge":null,"conflicts":[{"field":"contract","note":"Integration pages say no contract is required; the website terms say the service is sold only under a separate Customer Agreement, which is not public. With the agreement unread, contract stays null.","evidence":[{"quote":"No, Sameday AI does not require a contract.","url":"https://sameday.ai/integration/servicetitan","readOn":"2026-10-07"},{"quote":"made available only under a separate written or click-through agreement with Sameday","url":"https://sameday.ai/terms-and-conditions","readOn":"2026-10-07"}]}],"note":"Rounding, what counts as a minute, spam, overage, setup fees and cancellation are not published; sign-up is by demo."},"plans":[{"plan":"Launch","monthly":449,"from":true,"included":{"unit":"minute","qty":500},"overage":null,"overageNote":"Not published"},{"plan":"Scale","monthly":789,"from":true,"included":{"unit":"minute","qty":1000},"overage":null,"overageNote":"Not published"}]},{"id":"ruby","name":"Ruby","category":"live","sourceUrl":"https://www.ruby.com/plans-and-pricing","readOn":"2026-10-12","published":true,"booking":"included","bookingNote":"Scheduling listed among features every plan includes","notes":"No setup or after-hours fees per the pricing page. The terms allow a 3% card surcharge. The pricing page shows four plans and no overage rate; the overage rates and the 350 to 2,500 minute plans come from Ruby's help center (rubyhelpcenter.helpjuice.com, \"Am I on the right billing plan?\", read Oct 7, 2026; capture 2026-10-07/ruby-help.md).","terms":{"billingUnit":"Per minute","increment":"60 seconds, rounded up per call","billedBeyondTalk":"Hold time and after-call work; talk after a transfer not billed","spam":"Opt-in robocall filter not billed","setupFee":"No setup fee on the pricing page; the terms allow setup or activation fees","contract":"30-day contract that renews automatically","trial":"No trial; money-back within 21 days or 500 minutes","termsUrl":"https://www.ruby.com/terms/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"In all cases, Receptionist Minutes are calculated and billed in 60-second increments and calls are rounded up to the next 60-second mark.","url":"https://www.ruby.com/terms/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":60,"evidence":[{"quote":"if a call is ten-seconds long, it will be billed as 60-seconds.","url":"https://rubyhelpcenter.helpjuice.com/en_US/billing/ruby-billing-basics","readOn":"2026-10-07"}],"note":"The FAQ repeats the example but calls 60 seconds half of a receptionist minute, which the terms contradict."},"billedBeyondTalk":{"value":["hold","wrapUp"],"evidence":[{"quote":"We include hold time but exclude talk time once a call is transferred to you or your voicemail box.","url":"https://www.ruby.com/terms/","readOn":"2026-10-07","covers":["hold"]},{"quote":"any time a receptionist spends completing any information on your call after the caller has hung up","url":"https://www.ruby.com/terms/","readOn":"2026-10-07","covers":["wrapUp"]}],"note":"Talk time after a transfer is not billed."},"spamBilled":{"value":"conditional","evidence":[{"quote":"since these calls are no longer being handled by a live receptionist, they will not count towards your billable receptionist minutes","url":"https://rubyhelpcenter.helpjuice.com/en_US/robocall-filtering-blocking-callers/robocall-filtering","readOn":"2026-10-07"},{"quote":"Ruby is happy to activate our complimentary Robocall Filtering feature at your request.","url":"https://rubyhelpcenter.helpjuice.com/en_US/robocall-filtering-blocking-callers/robocall-filtering","readOn":"2026-10-07"}],"note":"Free only for robocalls the opt-in filter catches; solicitors who reach a receptionist are not stated as free."},"setupFee":{"value":0,"evidence":[{"quote":"There are no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods.","url":"https://www.ruby.com/plans-and-pricing","readOn":"2026-10-05"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"Your Customer Contract starts the day you sign up and automatically renews every 30 days unless cancelled or changed as provided in these Terms.","url":"https://www.ruby.com/terms/","readOn":"2026-10-07"}],"note":"A 30-day contract that renews every 30 days."},"noticeDays":{"value":0,"evidence":[{"quote":"You may cancel your Customer Contract at any time by contacting Ruby at billing@ruby.com or 866-611-7829 before your next invoice date.","url":"https://www.ruby.com/terms/","readOn":"2026-10-07"}],"note":"Cancellation takes effect at the end of the current monthly billing period."},"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"There is no additional charge for utilizing Ruby's 24/7 service","url":"https://rubyhelpcenter.helpjuice.com/en_US/answering-hours/extended-hours-247-reception-service","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"There is no additional charge for utilizing Ruby's 24/7 service","url":"https://rubyhelpcenter.helpjuice.com/en_US/answering-hours/extended-hours-247-reception-service","readOn":"2026-10-07"},{"quote":"24/7 live answering (including after-hours, on weekends, and holidays)","url":"https://www.ruby.com/plans-and-pricing","readOn":"2026-10-05"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"offering receptionist service for inbound calls in English and Spanish 24/7, 365 days a year","url":"https://rubyhelpcenter.helpjuice.com/en_US/bilingual-service/bilingual-service-options","readOn":"2026-10-07"},{"quote":"There is no additional cost for this service.","url":"https://rubyhelpcenter.helpjuice.com/en_US/bilingual-service/bilingual-service-options","readOn":"2026-10-07"}],"note":"The FAQ limits bilingual service to weekdays, 5am to 6pm Pacific."},"conflicts":[{"field":"setupFee","note":"The terms ask the first payment to cover setup or activation fees as applicable, without naming a fee or an amount. They set no fee, so the value follows the pricing page, which says there is none.","evidence":[{"quote":"you must pay the fees for your first month of Services plus fees for any additional options, initial setup, or activation, as applicable","url":"https://www.ruby.com/terms/","readOn":"2026-10-07"}]}],"note":"No trial on the pricing page; the FAQ mentions an introductory money-back guarantee or free trial without terms."},"plans":[{"plan":"50 minutes","monthly":250,"included":{"unit":"minute","qty":50},"overage":{"unit":"minute","rate":5.4},"overageNote":"$5.40/min (help center)"},{"plan":"100 minutes","monthly":395,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":4.5},"overageNote":"$4.50/min (help center)"},{"plan":"200 minutes","monthly":720,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":4.4},"overageNote":"$4.40/min (help center)"},{"plan":"350 minutes","monthly":1210,"included":{"unit":"minute","qty":350},"overage":{"unit":"minute","rate":4.25},"overageNote":"$4.25/min (help center plan)"},{"plan":"500 minutes","monthly":1725,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":4},"overageNote":"$4.00/min (help center)"},{"plan":"750 minutes","monthly":2550,"included":{"unit":"minute","qty":750},"overage":{"unit":"minute","rate":3.85},"overageNote":"$3.85/min (help center plan)"},{"plan":"1,000 minutes","monthly":3350,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":3.65},"overageNote":"$3.65/min (help center plan)"},{"plan":"1,500 minutes","monthly":4945,"included":{"unit":"minute","qty":1500},"overage":{"unit":"minute","rate":3.5},"overageNote":"$3.50/min (help center plan)"},{"plan":"2,000 minutes","monthly":6400,"included":{"unit":"minute","qty":2000},"overage":{"unit":"minute","rate":3.4},"overageNote":"$3.40/min (help center plan)"},{"plan":"2,500 minutes","monthly":7875,"included":{"unit":"minute","qty":2500},"overage":{"unit":"minute","rate":3.3},"overageNote":"$3.30/min (help center plan)"}]},{"id":"smith-ai-receptionists","name":"Smith.ai Virtual Receptionists","category":"live","sourceUrl":"https://smith.ai/pricing/receptionists","readOn":"2026-10-12","published":true,"booking":"add-on","bookingNote":"$1.50 per booked appointment","notes":"Billed per call, not per minute. Spam calls are not billed when caller ID is passed.","terms":{"billingUnit":"Per call","increment":"Per call; extended intake must average 120 seconds or less","billedBeyondTalk":"Add-ons charged per call","spam":"Spam, misdials and callers who leave no message are not counted when caller ID passes","setupFee":"None","contract":"Cancel 30 days before the cycle ends or the next month is billed; annual plans prepaid and non-refundable","trial":"No live trial; money-back within 14 or 30 days, capped at $1,000","termsUrl":"https://smith.ai/receptionists/terms","readOn":"2026-10-07"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":{"value":"conditional","evidence":[{"quote":"Inbound calls made by telemarketers, misdialed numbers, promotional companies, or callers not wanting to leave a message are not counted as Receptionist Calls.","url":"https://smith.ai/receptionists/terms","readOn":"2026-10-07"},{"quote":"as long as the lines you forward to us pass Caller ID, you won't be charged for spam or unsolicited sales calls","url":"https://smith.ai/pricing/receptionists","readOn":"2026-10-05"}],"note":"Free only when the forwarded line passes caller ID."},"setupFee":{"value":0,"evidence":[{"quote":"No setup fees","url":"https://smith.ai/pricing/receptionists","readOn":"2026-10-05"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"Smith is a month-to-month service.","url":"https://smith.ai/pricing/receptionists","readOn":"2026-10-05"}],"note":"Optional 6-month, 1-year and 2-year plans are prepaid and non-refundable."},"noticeDays":{"value":30,"evidence":[{"quote":"Cancellation must be made at least thirty (30) days prior to the end of the current subscription cycle.","url":"https://smith.ai/receptionists/terms","readOn":"2026-10-07"}]},"trial":{"value":"none","evidence":[{"quote":"We have phased out our free trial completely and are no longer able to offer it for our full-service virtual receptionist and chat plans.","url":"https://docs.smith.ai/article/aspvxzxrep-smith-ai-money-back-guarantee-faq","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"Calls at 2 pm and 2 am cost the same. Don't pay extra for 24/7 service.","url":"https://smith.ai/pricing/receptionists","readOn":"2026-10-05"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"Don't pay extra for 24/7 service.","url":"https://smith.ai/pricing/receptionists","readOn":"2026-10-05"},{"quote":"Does 24/7 mean 24/7/365? Yes it does! We are not closed for any holiday","url":"https://docs.smith.ai/article/70s1gb2qpk-24-7-receptionists-faq","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"We will transfer the caller to a Spanish-speaking agent at no extra cost to you.","url":"https://docs.smith.ai/article/94ugqtj36b-have-all-your-calls-answered-by-spanish-speaking-bilingual-receptionists","readOn":"2026-10-07"}],"note":"A dedicated Spanish line is an option at $1.00 a call."},"conflicts":[{"field":"noticeDays","note":"The pricing FAQ says a cancellation bills only through the end of the current cycle; the terms ask for 30 days before the cycle ends or bill the next month.","evidence":[{"quote":"If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you're done.","url":"https://smith.ai/pricing/receptionists","readOn":"2026-10-05"}]}],"note":"Billed per call, so no rounding rule applies; extended intake must average 120 seconds or less."},"plans":[{"plan":"30 calls","monthly":300,"included":{"unit":"call","qty":30},"overage":{"unit":"call","rate":11.5},"annualNote":"10% off on a 12-month term"},{"plan":"90 calls","monthly":810,"included":{"unit":"call","qty":90},"overage":{"unit":"call","rate":10.5},"annualNote":"10% off on a 12-month term"},{"plan":"300 calls","monthly":2100,"included":{"unit":"call","qty":300},"overage":{"unit":"call","rate":8.5},"annualNote":"10% off on a 12-month term"}]},{"id":"patlive","name":"PATLive","category":"live","sourceUrl":"https://www.patlive.com/pricing","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"Higher tiers up to 5,000 minutes are on the source page.","terms":{"billingUnit":"Per minute","increment":"6 seconds, with a 1-minute minimum per call","billedBeyondTalk":"Hold during lookups and transfer attempts; queue time and time after the receptionist disconnects are not billed","spam":"No exemption for spam calls (spam chats are free)","setupFee":"None (\"doesn't charge setup fees\"; the terms allow one)","contract":"Month-to-month","trial":"14 days, card required, converts automatically","termsUrl":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":6,"evidence":[{"quote":"All receptionist minutes are billed in six-second increments, with a one-minute minimum.","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":60,"evidence":[{"quote":"All receptionist minutes are billed in six-second increments, with a one-minute minimum.","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"},{"quote":"The first minute is billed in full.","url":"https://help.patlive.com/billing-for-the-patlive-flex-platform","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["hold","transfer"],"evidence":[{"quote":"on hold to look something up, attempt a transfer, or otherwise manage the call as directed, this time will be included in the billable minute","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07","covers":["hold","transfer"]}],"note":"The terms also say queue time and time after the receptionist disconnects are not billed."},"spamBilled":{"value":"yes","evidence":[{"quote":"abusive or repeated spam calls being sent to Your phone numbers","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"},{"quote":"may block those numbers from accessing Your Account to reduce Your costs","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"},{"quote":"You will not be billed for spam or junk chats, as determined by PATLive.","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"}],"note":"Spam chats are exempt, spam calls are not; PATLive may block repeat spam numbers to cut the cost."},"setupFee":{"value":0,"evidence":[{"quote":"PATLive doesn't charge setup fees, nor do we require a contract like many of our competitors do.","url":"https://www.patlive.com/blog/how-much-does-an-answering-service-cost/","readOn":"2026-10-07"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"The Agreement will continue on a month-to-month basis until terminated","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"}]},"noticeDays":{"value":0,"evidence":[{"quote":"You may terminate Your Services at any time by calling customer service at 1-850-608-8012","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"}]},"trial":{"value":{"days":14,"cardRequired":true},"evidence":[{"quote":"PATLive offers a 14-day free trial for all new customers.","url":"https://help.patlive.com/billing-for-the-patlive-flex-platform","readOn":"2026-10-07"},{"quote":"we do collect a valid credit or debit card number during the signup process","url":"https://help.patlive.com/billing-for-the-patlive-flex-platform","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"Is there an extra charge for handling overnight, weekend, or holiday calls? Absolutely not.","url":"https://www.patlive.com/faqs/","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"Is there an extra charge for handling overnight, weekend, or holiday calls? Absolutely not.","url":"https://www.patlive.com/faqs/","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"We offer bilingual English and Spanish-speaking receptionists at no extra charge.","url":"https://www.patlive.com/faqs/","readOn":"2026-10-07"}],"note":"Spanish is answered 8 am to 10 pm ET; English 24/7."},"conflicts":[{"field":"setupFee","note":"The terms list set-up fees among one-time charges the card on file may cover, without naming a fee, a plan or an amount. They set no fee, so the value follows the blog, which says there is none.","evidence":[{"quote":"one-time charges placed on the Account such as set-up fees or credit card decline fees","url":"https://www.patlive.com/terms-of-use/","readOn":"2026-10-07"}]}]},"plans":[{"plan":"Pay as you go","monthly":49,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":2.99}},{"plan":"50 minutes","monthly":99,"included":{"unit":"minute","qty":50},"overage":{"unit":"minute","rate":2.29}},{"plan":"100 minutes","monthly":189,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":2.09}},{"plan":"200 minutes","monthly":349,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":1.99}},{"plan":"300 minutes","monthly":479,"included":{"unit":"minute","qty":300},"overage":{"unit":"minute","rate":1.89}},{"plan":"500 minutes","monthly":759,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.79}},{"plan":"1,000 minutes","monthly":1499,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":1.69}},{"plan":"2,000 minutes","monthly":2899,"included":{"unit":"minute","qty":2000},"overage":{"unit":"minute","rate":1.64}},{"plan":"3,000 minutes","monthly":4299,"included":{"unit":"minute","qty":3000},"overage":{"unit":"minute","rate":1.59}},{"plan":"4,000 minutes","monthly":5599,"included":{"unit":"minute","qty":4000},"overage":{"unit":"minute","rate":1.54}},{"plan":"5,000 minutes","monthly":6899,"included":{"unit":"minute","qty":5000},"overage":{"unit":"minute","rate":1.49}}]},{"id":"posh","name":"Posh","category":"live","sourceUrl":"https://posh.com/pricing","readOn":"2026-10-12","published":true,"booking":"not stated","terms":{"billingUnit":"Per minute","increment":"60 seconds, rounded up (terms); Posh's blog says a 90-second call counts as 1.5 minutes","billedBeyondTalk":"After-call work","spam":"No policy published","setupFee":"None","contract":"Month-to-month; cancels at the end of the cycle; non-refundable","trial":"7 days or 250 minutes, no card","termsUrl":"https://posh.com/terms/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"Service usage is measured and billed in 60-second increments and call times are rounded up to the next 60-second increment.","url":"https://posh.com/terms/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":60,"evidence":[{"quote":"Service usage is measured and billed in 60-second increments and call times are rounded up to the next 60-second increment.","url":"https://posh.com/terms/","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["wrapUp"],"evidence":[{"quote":"as well as any time a receptionist spends completing any information on your call after the caller has hung up","url":"https://posh.com/terms/","readOn":"2026-10-07","covers":["wrapUp"]}],"note":"Billing ends at the transfer; hold time is not published."},"spamBilled":null,"setupFee":{"value":0,"evidence":[{"quote":"There are no setup fees, no contracts, and no surcharges for after-hours, weekend, or holiday calls","url":"https://posh.com/blog/how-much-does-installing-a-virtual-receptionist-cost/","readOn":"2026-10-07"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"Your Service Plan subscription shall automatically extend on a month-to-month basis until we receive a written cancellation request from you.","url":"https://posh.com/terms/","readOn":"2026-10-07"}]},"noticeDays":{"value":0,"evidence":[{"quote":"Your Service Plan subscription shall automatically extend on a month-to-month basis until we receive a written cancellation request from you.","url":"https://posh.com/terms/","readOn":"2026-10-07"},{"quote":"the Service Plan will be canceled as of the last day of the customer's current billing cycle","url":"https://posh.com/terms/","readOn":"2026-10-07"}],"note":"A written request, effective at the end of the current cycle; fees are non-refundable."},"trial":{"value":{"days":7,"minutes":250,"cardRequired":false},"evidence":[{"quote":"The free trial period is good for seven days or 250 receptionist minutes, whichever comes first.","url":"https://posh.com/pricing","readOn":"2026-10-05"},{"quote":"We don't even require any credit card info.","url":"https://posh.com/pricing","readOn":"2026-10-05"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"There are no setup fees, no contracts, and no surcharges for after-hours, weekend, or holiday calls","url":"https://posh.com/blog/how-much-does-installing-a-virtual-receptionist-cost/","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"There are no setup fees, no contracts, and no surcharges for after-hours, weekend, or holiday calls","url":"https://posh.com/blog/how-much-does-installing-a-virtual-receptionist-cost/","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"We guarantee English and Spanish call answering at no additional charge Monday through Friday between 9am and 6pm Eastern.","url":"https://posh.com/faqs/","readOn":"2026-10-07"}],"note":"Spanish is guaranteed on weekday hours only; the bilingual page gives 8 AM to 6 PM Eastern."},"conflicts":[{"field":"incrementSeconds","note":"A Posh blog post says calls are billed in precise increments, not rounded up to the minute; the terms round up to 60 seconds.","evidence":[{"quote":"Time is billed in precise increments rather than rounded up to the nearest full minute, so a 90-second call counts as 1.5 minutes, not two.","url":"https://posh.com/blog/how-much-does-installing-a-virtual-receptionist-cost/","readOn":"2026-10-07"}]},{"field":"minimumSecondsPerCall","note":"The same blog post implies no one-minute minimum; the terms round every call up to 60 seconds.","evidence":[{"quote":"Time is billed in precise increments rather than rounded up to the nearest full minute, so a 90-second call counts as 1.5 minutes, not two.","url":"https://posh.com/blog/how-much-does-installing-a-virtual-receptionist-cost/","readOn":"2026-10-07"}]}],"note":"No spam rule in the terms or FAQ; a blog post says quickly screened spam does not consume meaningful minutes."},"plans":[{"plan":"Chic (pay per minute)","monthly":65,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":2.3}},{"plan":"Vogue (50 minutes)","monthly":130,"included":{"unit":"minute","qty":50},"overage":{"unit":"minute","rate":2.2}},{"plan":"Elegant (100 minutes)","monthly":215,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":2.15}},{"plan":"200 minutes","monthly":420,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":2.1}},{"plan":"350 minutes","monthly":700,"included":{"unit":"minute","qty":350},"overage":{"unit":"minute","rate":2}},{"plan":"Lavish (500 minutes)","monthly":975,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.95}},{"plan":"Exclusive (1,000 minutes)","monthly":1900,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":1.9}}]},{"id":"receptionhq","name":"ReceptionHQ MessageExpress","category":"live","sourceUrl":"https://www.receptionhq.com/service/live-call-answering/message-taking/","readOn":"2026-10-12","published":true,"booking":"higher tier","bookingNote":"Appointment booking is the separate MyDiary plan (from $49)","notes":"MessageExpress takes messages only; ReceptionistPlus, the plan family with transfers, is its own row (receptionhq-receptionistplus). Calls under 5 seconds and telemarketing calls are not billed. MessageExpress 150, 250, 350 and 450 are listed only in the price table of ReceptionHQ's terms (section 6.2, receptionhq.com/call-answering-service-terms/, read Oct 7, 2026; capture research/vendors/_captures/2026-10-07/receptionhq/call-answering-service-terms.md).","scopeNote":"message-taking only, no transfers","terms":{"billingUnit":"Per call (MessageExpress)","increment":"Per call; per-minute plans by the second","billedBeyondTalk":"Transfers $0.30 per call on ReceptionistPlus; failed transfers $0.15; after-hours surcharge $0.20 per call on MessageExpress ($0.30 on ReceptionistPlus) outside 5am to 7pm Phoenix time on weekdays, all weekend and on federal holidays","spam":"Calls under 5 seconds free; telemarketing free only if ReceptionHQ identifies it; misdials billed","setupFee":"None on per-call plans; from $50 or $99 on per-minute plans","contract":"Month-to-month; email 3 days before renewal","trial":"7 days, no card","termsUrl":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":{"value":"conditional","evidence":[{"quote":"Calls identified by RHQ as being from telemarketers or promotional companies will not be deducted from subscription allowances","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"},{"quote":"RHQ makes best endeavors but takes no responsibility for the accurate identification of such calls","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"}],"note":"Calls under 5 seconds are free too; misdials and callers who leave no message are billed."},"setupFee":{"value":0,"evidence":[{"quote":"There are no set up fees for the ReceptionistPlus and MessageExpress services","url":"https://www.receptionhq.com/faqs/","readOn":"2026-10-07"}],"note":"The per-minute MyAssistant and MyDiary plans carry setup from $50 and $99."},"contract":{"value":"month-to-month","evidence":[{"quote":"RHQ will provide the Selected Paid Services for consecutive one (1) calendar month periods","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"}]},"noticeDays":{"value":3,"evidence":[{"quote":"will be no earlier than three (3) days after the date such email is sent","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"}],"note":"By email to cancel@receptionhq.com."},"trial":{"value":{"days":7,"cardRequired":false},"evidence":[{"quote":"7-day free trial with no credit card required","url":"https://www.receptionhq.com/pricing","readOn":"2026-10-05"}],"note":"The terms let RHQ extend or shorten the trial at its discretion."},"afterHoursSurcharge":{"value":true,"amount":{"usd":0.2,"per":"call"},"evidence":[{"quote":"Calls answered by RHQ outside of 5am to 7pm Monday to Friday local time in Phoenix, Arizona","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"},{"quote":"will incur a surcharge as part of Customer's Usage Charges of $0.20 per call for MessageExpress subscriptions","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"}],"note":"Covers all of Saturday and Sunday; $0.30 a call on ReceptionistPlus; waived during the free trial."},"holidaySurcharge":{"value":true,"amount":{"usd":0.2,"per":"call"},"evidence":[{"quote":"or on a United States Federal Holiday (based on Mountain Standard Time) will incur a surcharge","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"},{"quote":"will incur a surcharge as part of Customer's Usage Charges of $0.20 per call for MessageExpress subscriptions","url":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"Spanish bilingual service is included with every account at no additional cost.","url":"https://www.receptionhq.com/faqs/","readOn":"2026-10-07"}],"note":"Live Spanish runs 5am to 7pm MST."},"note":"The MessageExpress plans priced here bill per call, so no rounding rule applies; the per-minute MyAssistant and MyDiary plans bill by the second."},"plans":[{"plan":"MessageExpress PAYG","monthly":25,"included":{"unit":"call","qty":0},"overage":{"unit":"call","rate":1.99}},{"plan":"MessageExpress 25","monthly":49,"included":{"unit":"call","qty":25},"overage":{"unit":"call","rate":1.99}},{"plan":"MessageExpress 50","monthly":90,"included":{"unit":"call","qty":50},"overage":{"unit":"call","rate":1.99}},{"plan":"MessageExpress 100","monthly":170,"included":{"unit":"call","qty":100},"overage":{"unit":"call","rate":1.99}},{"plan":"MessageExpress 150","monthly":250,"included":{"unit":"call","qty":150},"overage":{"unit":"call","rate":1.99}},{"plan":"MessageExpress 200","monthly":325,"included":{"unit":"call","qty":200},"overage":{"unit":"call","rate":1.9}},{"plan":"MessageExpress 250","monthly":395,"included":{"unit":"call","qty":250},"overage":{"unit":"call","rate":1.9}},{"plan":"MessageExpress 300","monthly":465,"included":{"unit":"call","qty":300},"overage":{"unit":"call","rate":1.9}},{"plan":"MessageExpress 350","monthly":540,"included":{"unit":"call","qty":350},"overage":{"unit":"call","rate":1.9}},{"plan":"MessageExpress 400","monthly":610,"included":{"unit":"call","qty":400},"overage":{"unit":"call","rate":1.9}},{"plan":"MessageExpress 450","monthly":675,"included":{"unit":"call","qty":450},"overage":{"unit":"call","rate":1.85}},{"plan":"MessageExpress 500","monthly":725,"included":{"unit":"call","qty":500},"overage":{"unit":"call","rate":1.85}}]},{"id":"receptionhq-receptionistplus","name":"ReceptionHQ ReceptionistPlus","category":"live","sourceUrl":"https://www.receptionhq.com/service/live-call-answering/virtual-receptionist/","readOn":"2026-10-12","published":true,"booking":"higher tier","bookingNote":"Appointment booking is the separate MyDiary plan (from $49)","notes":"ReceptionHQ's plan family with call transfers, at $0.30 a transferred call; its message-only family, MessageExpress, is the receptionhq row. Calls under 5 seconds and telemarketing calls are not billed. ReceptionistPlus 15 is a new-customer offer limited to 3 details per call. ReceptionistPlus 250, 350, 450 and 1000 are listed only in the price table of ReceptionHQ's terms (section 6.2, receptionhq.com/call-answering-service-terms/, read Oct 7, 2026; capture research/vendors/_captures/2026-10-07/receptionhq/call-answering-service-terms.md).","terms":{"billingUnit":"Per call","increment":"Per call","billedBeyondTalk":"Transfers $0.30 per call; failed transfers $0.15; after-hours surcharge $0.30 per call outside 5am to 7pm Phoenix time on weekdays, all weekend and on federal holidays","spam":"Calls under 5 seconds free; telemarketing free only if ReceptionHQ identifies it; misdials billed","setupFee":"None","contract":"Month-to-month; email 3 days before renewal","trial":"7 days, no card (the trial runs on ReceptionistPlus)","termsUrl":"https://www.receptionhq.com/call-answering-service-terms/","readOn":"2026-10-07"},"plans":[{"plan":"ReceptionistPlus PAYG","monthly":35,"included":{"unit":"call","qty":0},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 15","monthly":39,"included":{"unit":"call","qty":15},"includedNote":"15 calls (new customer offer, 3 details captured)","overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 25","monthly":80,"included":{"unit":"call","qty":25},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 50","monthly":135,"included":{"unit":"call","qty":50},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 100","monthly":260,"included":{"unit":"call","qty":100},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 150","monthly":385,"included":{"unit":"call","qty":150},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 200","monthly":505,"included":{"unit":"call","qty":200},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 250","monthly":630,"included":{"unit":"call","qty":250},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 300","monthly":755,"included":{"unit":"call","qty":300},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 350","monthly":875,"included":{"unit":"call","qty":350},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 400","monthly":990,"included":{"unit":"call","qty":400},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 450","monthly":1110,"included":{"unit":"call","qty":450},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 500","monthly":1230,"included":{"unit":"call","qty":500},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 600","monthly":1480,"included":{"unit":"call","qty":600},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 700","monthly":1715,"included":{"unit":"call","qty":700},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 800","monthly":1955,"included":{"unit":"call","qty":800},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 900","monthly":2195,"included":{"unit":"call","qty":900},"overage":{"unit":"call","rate":2.99}},{"plan":"ReceptionistPlus 1000","monthly":2440,"included":{"unit":"call","qty":1000},"overage":{"unit":"call","rate":2.99}}]},{"id":"answeramerica","name":"AnswerAmerica","category":"live","sourceUrl":"https://answeramerica.com/packages/","readOn":"2026-10-09","published":true,"purchaseModel":"prepaid-credits","minimumFirstPurchase":50,"booking":"not stated","scopeNote":"prepaid message-taking only, no transfers; unused credits roll over","notes":"One credit covers one call. The price page says $50 is the minimum purchase, while the packages page lists a $30 Economy refill. Comparison costs use the lowest cash purchase of packages covering the target calls, with a first purchase of at least $50. Unused credits roll over. The terms charge hangups, wrong numbers and marketing calls, contrary to the price page.","terms":{"billingUnit":"Prepaid, one credit per call","increment":"Per call, regardless of length","billedBeyondTalk":"Not applicable to message-taking calls priced per call","spam":"Terms charge one credit for every call, including hangups, wrong numbers and marketing calls; price page says they are free","setupFee":"None for a new account; the terms permit a restart fee after nonpayment","contract":"No monthly subscription; service ends at zero balance or after inactivity","trial":"None published","termsUrl":"https://answeramerica.com/terms-conditions/","readOn":"2026-10-09"},"termData":{"incrementSeconds":null,"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":{"value":"yes","evidence":[{"quote":"All calls will be charged one credit including hangups, wrong numbers and marketing calls as of March 1, 2026","url":"https://answeramerica.com/terms-conditions/","readOn":"2026-10-09"}]},"setupFee":{"value":0,"evidence":[{"quote":"There's no monthly fee and no setup charge","url":"https://answeramerica.com/price-page/","readOn":"2026-10-09"}]},"contract":null,"noticeDays":null,"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"We operate 24/7/365 and we don't charge you more for calls outside normal hours","url":"https://answeramerica.com/price-page/","readOn":"2026-10-09"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"No Holiday Fees","url":"https://answeramerica.com/packages/","readOn":"2026-10-09"}]},"bilingualSurcharge":null,"conflicts":[{"field":"spamBilled","note":"The price page says wrong numbers, hoax calls, automated messages and fax tones are free. The terms say all calls use a credit from March 1, 2026; the terms govern the counted value.","evidence":[{"quote":"Wrong Numbers/Hoax Calls","url":"https://answeramerica.com/price-page/","readOn":"2026-10-09"}]}],"note":"Prepaid credit packages; unused credits roll over. No monthly contract or per-minute increment."},"plans":[{"plan":"Economy (20 credits)","monthly":30,"prepaid":true,"included":{"unit":"call","qty":20},"overage":null},{"plan":"Bronze (34 credits)","monthly":50,"prepaid":true,"included":{"unit":"call","qty":34},"overage":null},{"plan":"Small Business (74 credits)","monthly":100,"prepaid":true,"included":{"unit":"call","qty":74},"overage":null},{"plan":"Silver (153 credits)","monthly":200,"prepaid":true,"included":{"unit":"call","qty":153},"overage":null},{"plan":"Gold (333 credits)","monthly":400,"prepaid":true,"included":{"unit":"call","qty":333},"overage":null},{"plan":"Platinum (660 credits)","monthly":750,"prepaid":true,"included":{"unit":"call","qty":660},"overage":null}]},{"id":"map-communications","name":"MAP Communications","category":"live","sourceUrl":"https://www.mapcommunications.com/pricing/","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"A separate $0.024 per-call telecom fee and unpriced compliance, technology and holiday fees appear in the terms.","terms":{"billingUnit":"Per minute","increment":"Whole minute, rounded up","billedBeyondTalk":"After-call work with no cap, plus other work on your account","spam":"No exclusion; MAP says spam is \"not something we have control over\"","setupFee":"Not published","contract":"Month-to-month; written notice one month before the next invoice","trial":"7 days, no card","termsUrl":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"you will be charged in whole-minute increments, and that any partial minutes will be rounded up to the nearest whole minute","url":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":null,"billedBeyondTalk":{"value":["wrapUp","other"],"evidence":[{"quote":"as well as any time a receptionist spends completing any information on your call after the caller has hung up","url":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07","covers":["wrapUp"]},{"quote":"or we perform other work on your account","url":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07","covers":["other"]}],"note":"No cap on after-call work. Billing runs until the receptionist transfers the call through; hold time is not published."},"spamBilled":null,"setupFee":null,"contract":{"value":"month-to-month","evidence":[{"quote":"YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A MONTHLY BASIS UNLESS YOU TERMINATE IN ACCORDANCE WITH THIS SECTION.","url":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07"}]},"noticeDays":{"value":30,"evidence":[{"quote":"on written notice received by us at least 1 month prior to your next invoice due date","url":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07"}],"note":"One month, in writing; fees are non-refundable."},"trial":{"value":{"days":7,"cardRequired":false},"evidence":[{"quote":"free 7-day trial","url":"https://www.mapcommunications.com/contact-us/request-free-trial/","readOn":"2026-10-07"},{"quote":"You don't even need a credit card to sign up!","url":"https://www.mapcommunications.com/industries/attorneys/personal-injury/","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"100 minutes of receptionist time is 100 minutes whether those calls are handled during the day or after hours","url":"https://www.mapcommunications.com/services/answering-services/","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":true,"evidence":[{"quote":"Holiday Fee - This is a flat fee charged on seven major holidays for the recovery of additional labor expense incurred on holidays.","url":"https://www.mapcommunications.com/terms/","readOn":"2026-10-07"}],"note":"Amount and holidays not published."},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"Every Plan Includes: Toll Free Number, 24/7 Coverage, Free Message Delivery, Secure Client Portal Access, English & Spanish Fluency","url":"https://www.mapcommunications.com/pricing/","readOn":"2026-10-05"}]},"conflicts":[{"field":"noticeDays","note":"The free-trial page says cancel any time with no fees; the terms ask for written notice a month before the next invoice.","evidence":[{"quote":"Cancel, upgrade, or downgrade anytime with no fees.","url":"https://www.mapcommunications.com/contact-us/request-free-trial/","readOn":"2026-10-07"}]}],"note":"No setup fee is stated either way; the terms add a $0.024 per-call telecom fee and unpriced compliance and technology fees. No spam rule is published; whether rounding is per call is not stated."},"plans":[{"plan":"Pay As You Go","monthly":49,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":1.37}},{"plan":"Business (125 minutes)","monthly":179,"included":{"unit":"minute","qty":125},"overage":{"unit":"minute","rate":1.3}},{"plan":"Enterprise (250 minutes)","monthly":339,"included":{"unit":"minute","qty":250},"overage":{"unit":"minute","rate":1.28}},{"plan":"Premium (500 minutes)","monthly":649,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.28}}]},{"id":"answerfirst","name":"AnswerFirst","category":"live","sourceUrl":"https://www.answerfirst.com/pricing/","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"Per-second billing. The page says the rate drops with usage but does not publish the volume bands.","terms":{"billingUnit":"Per minute","increment":"1 second","billedBeyondTalk":"Message processing, research and account updates; 6 seconds per API call or inbound text; hold and ring time not billed","spam":"Billed (\"The answer is YES\"); numbers cannot be blocked","setupFee":"Charged on every account, amount not published","contract":"No contract unless the proposal sets one; dedicated agents carry a 2-year minimum","trial":"No trial; 30-day risk-free guarantee","termsUrl":"https://answerfirst.com/terms-of-service/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":1,"evidence":[{"quote":"Usage is billed in one (1)-second increments, subject to the minimum charges specified in your Service Plan.","url":"https://answerfirst.com/terms-of-service/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":null,"billedBeyondTalk":{"value":["transfer","wrapUp","other"],"evidence":[{"quote":"Live Services Billed Per Second: Talk, Message Processing, Delivering & Researching and Account Updating.","url":"https://support.answerfirst.com/knowledge-base/?number=KB0010081","readOn":"2026-10-07","covers":["wrapUp","other"]},{"quote":"Advanced Services Billed At 6 seconds of Live Time Per Event","url":"https://support.answerfirst.com/knowledge-base/?number=KB0010081","readOn":"2026-10-07","covers":["other"]},{"quote":"This is why we bill at our virtual services per-minute rate during patched calls","url":"https://answerfirst.com/how-does-call-patching-work/","readOn":"2026-10-07","covers":["transfer"]}],"note":"Ring and hold time are not billed; patched minutes run at a lower virtual rate that is not published."},"spamBilled":{"value":"yes","evidence":[{"quote":"Am I billed for spam, robo calls and solicitation calls? The answer is YES.","url":"https://support.answerfirst.com/knowledge-base/?number=KB0010331","readOn":"2026-10-07"}],"note":"AnswerFirst says it cannot block numbers."},"setupFee":{"value":"unpublished-amount","evidence":[{"quote":"SP charges a one-time setup fee for each Account","url":"https://answerfirst.com/terms-of-service/","readOn":"2026-10-07"}]},"contract":{"value":"term","evidence":[{"quote":"Your Service Plan continues through the end of the initial \"Contract Period\" as indicated in your \"Proposal for Service.\"","url":"https://answerfirst.com/terms-of-service/","readOn":"2026-10-07"}],"note":"The length is set in each Proposal for Service and not published; dedicated agent programs carry a two-year minimum."},"noticeDays":{"value":0,"evidence":[{"quote":"You must cancel your subscription before the next Billing Cycle Date.","url":"https://answerfirst.com/terms-of-service/","readOn":"2026-10-07"}],"note":"No proration; a termination request is fulfilled within three business days."},"trial":{"value":"none","evidence":[{"quote":"Free trial: No, but 30-day Risk-Free guarantee","url":"https://answerfirst.com/best-answering-services-compared/","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"There are no additional fees for nights, weekends, or holidays.","url":"https://www.answerfirst.com/pricing/","readOn":"2026-10-05"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"There are no additional fees for nights, weekends, or holidays.","url":"https://www.answerfirst.com/pricing/","readOn":"2026-10-05"}]},"bilingualSurcharge":null,"conflicts":[{"field":"setupFee","note":"The pricing page says a one-time charge may apply for complex needs; the terms charge a setup fee on every account.","evidence":[{"quote":"A one-time charge* may apply for businesses with complex needs","url":"https://www.answerfirst.com/pricing/","readOn":"2026-10-05"}]},{"field":"contract","note":"The FAQ says no contract is required; the terms tie the plan to a Contract Period set in the proposal.","evidence":[{"quote":"No, we do not require you to sign a contract, and you are free to cancel at any time without penalty.","url":"https://answerfirst.com/faqs/","readOn":"2026-10-07"}]}],"note":"Per-call minimum charges sit in each Service Plan and are not published. Bilingual service is mentioned but not priced."},"plans":[{"plan":"Pay as you go","monthly":30,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":1.6,"rateMax":1.95}}]},{"id":"specialty-answering-service","name":"Specialty Answering Service","category":"live","sourceUrl":"https://www.specialtyansweringservice.net/pricing/","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"Per-second billing, no setup fee. Tiers up to 10,000 minutes on the source page. Per-call plans ($39 a month plus $1.19 a call, up to $909 plus $1.09) on specialtyansweringservice.net/compare-answering-service-rates/ are left out: that page says only calls of two minutes or less are eligible for per-call pricing, and the index prices 3-minute calls.","terms":{"billingUnit":"Per minute or per call","increment":"1 second","billedBeyondTalk":"Hold time and after-call documentation; patching +$0.10/min; advanced IVR +$0.15/min; voicemail $0.15/min","spam":"Robocalls, faxes and dead air capped at 30 billable seconds; live telemarketers billed","setupFee":"$0, but $60 an hour for programming changes over 5 minutes","contract":"Three cancellation rules on the site and a fourth in the terms; no proration","trial":"14 days or 200 minutes","termsUrl":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":1,"evidence":[{"quote":"SAS services are measured by seconds.","url":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":0,"evidence":[{"quote":"We do not round up. So if a call lasts six (6) seconds, then your Service Plan will be charged six (6) seconds.","url":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["hold","transfer","wrapUp","other"],"evidence":[{"quote":"Includes hold time during the call","url":"https://www.specialtyansweringservice.net/compare-answering-service-rates/","readOn":"2026-10-07","covers":["hold"]},{"quote":"Billable time will also include time needed for operators or other staff to provide services required by any particular call.","url":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07","covers":["other"]},{"quote":"The agent takes 30 additional seconds to document the call details","url":"https://support.specialtyansweringservice.net/article/274-how-are-minutes-calculated","readOn":"2026-10-07","covers":["wrapUp"]},{"quote":"Warm and Cold Patches are billed at $0.10/minute, starting from when the agent patches the call to when the recipient disconnects the call.","url":"https://support.specialtyansweringservice.net/article/510-understanding-patch-and-ivr-minutes","readOn":"2026-10-07","covers":["transfer"]}],"note":"Hold time is listed under per-minute billing on the rates page. Advanced IVR and voicemail are billed at $0.15 a minute."},"spamBilled":{"value":"yes","evidence":[{"quote":"since all calls that an answering service fields are billable, you're inevitably going to pay for some sort of inbound telemarketing","url":"https://www.specialtyansweringservice.net/what-to-do-when-telemarketing-calls-are-jacking-up-your-answering-service-bill/","readOn":"2026-10-07"},{"quote":"The following call types are limited to 30 seconds of billable time, regardless of the recording duration.","url":"https://support.specialtyansweringservice.net/article/274-how-are-minutes-calculated","readOn":"2026-10-07"}],"note":"Robocalls, faxes and dead air are capped at 30 billable seconds; live telemarketers are billed in full."},"setupFee":{"value":0,"evidence":[{"quote":"There are no setup fees to start the trial, and no setup fees if you decide to use the answering service following the trial.","url":"https://www.specialtyansweringservice.net/pricing/","readOn":"2026-10-05"}],"note":"Programming changes over 5 minutes cost $60 an hour."},"contract":{"value":"month-to-month","evidence":[{"quote":"Shared operator accounts for Active clients are billed on a month-to-month basis with a 1-month service contract minimum.","url":"https://support.specialtyansweringservice.net/article/273-is-there-a-contract","readOn":"2026-10-07"}]},"noticeDays":null,"trial":{"value":{"days":14,"minutes":200},"evidence":[{"quote":"Your Free Trial Plan ends after two weeks (14-days) or after you have utilized 200 minutes, whichever comes first.","url":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"We do not charge any extra or hidden fees to answer your calls over a holiday, weekend, or after hours.","url":"https://www.specialtyansweringservice.net/register/","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"We do not charge any extra or hidden fees to answer your calls over a holiday, weekend, or after hours.","url":"https://www.specialtyansweringservice.net/register/","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":true,"amount":{"usd":10,"per":"month"},"evidence":[{"quote":"the Spanish line is considered a sub account and will be billed according to the sub account fees listed on our pricing page","url":"https://www.specialtyansweringservice.net/register/","readOn":"2026-10-07"},{"quote":"$10/mo","url":"https://www.specialtyansweringservice.net/pricing/","readOn":"2026-10-05"}],"note":"Spanish runs on a separate line billed as a sub-account."},"conflicts":[{"field":"noticeDays","note":"The terms set no notice period, and three pages disagree: cancel whenever you want (pricing FAQ), 30 days (sign-up FAQ), in writing within the current month (help center). Left null.","evidence":[{"quote":"You can cancel whenever you want.","url":"https://www.specialtyansweringservice.net/pricing/","readOn":"2026-10-05"},{"quote":"we do ask for a 30 day cancellation notice if you would like to cancel service.","url":"https://www.specialtyansweringservice.net/register/","readOn":"2026-10-07"},{"quote":"Cancellations can only be processed within the current month.","url":"https://support.specialtyansweringservice.net/article/272-how-much-notice-is-needed-for-cancellation","readOn":"2026-10-07"}]},{"field":"setupFee","note":"The terms put applicable initiation and origination fees in the first payment without naming a fee or an amount. They set no fee, so the value follows the pricing page, which says there is none.","evidence":[{"quote":"all applicable initiation and origination fees","url":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07"}]},{"field":"trial","note":"The sign-up page says no credit card is needed; the terms require a valid form of payment at registration. cardRequired is left unset.","evidence":[{"quote":"No credit card required.","url":"https://www.specialtyansweringservice.net/register/","readOn":"2026-10-07"},{"quote":"As part of your registration for our Services you are required to provide SAS with a valid form of payment","url":"https://www.specialtyansweringservice.net/terms/","readOn":"2026-10-07"}]}]},"plans":[{"plan":"Economy","monthly":44,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":1.54}},{"plan":"100 Minute","monthly":159,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":1.44}},{"plan":"220 Minute","monthly":269,"included":{"unit":"minute","qty":220},"overage":{"unit":"minute","rate":1.44}},{"plan":"500 Minute","monthly":649,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.34}},{"plan":"1,000 Minute","monthly":1199,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":1.29}},{"plan":"2,500 Minute","monthly":2929,"included":{"unit":"minute","qty":2500},"overage":{"unit":"minute","rate":1.19}},{"plan":"5,000 Minute","monthly":5649,"included":{"unit":"minute","qty":5000},"overage":{"unit":"minute","rate":1.19}},{"plan":"10,000 Minute","monthly":10599,"included":{"unit":"minute","qty":10000},"overage":{"unit":"minute","rate":1.09}}]},{"id":"moneypenny","name":"Moneypenny (US)","category":"live","sourceUrl":"https://www.moneypenny.com/us/plans-pricing-people","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"VoiceNation now redirects to Moneypenny (checked Oct 7, 2026), so its table is this one.","terms":{"billingUnit":"Per minute","increment":"30 seconds per call, rounded up after adding wrap-up and dispatch time","billedBeyondTalk":"Wrap-up up to 180 seconds per call, transfer dial-out, every dispatch leg; queue time not billed","spam":"No exclusion published (number blocking on request)","setupFee":"Non-refundable, amount not published; first and last month paid up front","contract":"Month-to-month; one full calendar month notice by phone","trial":"None on the current site","termsUrl":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":30,"evidence":[{"quote":"then round the call time up to the nearest 30-second increment","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":30,"evidence":[{"quote":"then round the call time up to the nearest 30-second increment","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"},{"quote":"a call that lasts for 62 seconds, then has 8 seconds of Wrap-up Time, will be billed at 90 seconds","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"}],"note":"Wrap-up and dispatch time are added before the round-up. The VoiceNation terms this contract came from had a 15-second minimum; the current terms do not."},"billedBeyondTalk":{"value":["transfer","wrapUp","other"],"evidence":[{"quote":"If the operator has instructions to transfer the caller through to someone","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07","covers":["transfer"]},{"quote":"the time while the operator is dialing outbound is also considered billable operator time","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07","covers":["transfer"]},{"quote":"we have placed a cap on the maximum Wrap-up Time for which you can be billed up to 180 seconds per call","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07","covers":["wrapUp"]},{"quote":"the entire time that our agents are attempting to dispatch a call or calls to you or your employees is considered billable time","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07","covers":["other"]}],"note":"Queue time before an operator answers is not billed."},"spamBilled":null,"setupFee":{"value":"unpublished-amount","evidence":[{"quote":"first and last month's service plus any options and initial setup fee are required in order to process your order","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"},{"quote":"Setup fees, custom programming fees and activation fees are non-refundable.","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"}],"note":"The first and last month are paid up front with it."},"contract":{"value":"month-to-month","evidence":[{"quote":"The Services provided by Moneypenny are done so on a month-to-month basis","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"}]},"noticeDays":{"value":30,"evidence":[{"quote":"You may cancel your Services with Moneypenny at any time by giving one full calendar month advanced notice to Moneypenny.","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"}],"note":"One full calendar month, by phone; cancelling after the 1st of a month adds another full month."},"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"Our 24/7 service is included as standard in all of our pricing plans, there is no additional cost for this.","url":"https://www.moneypenny.com/us/phone-answering-service","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"Our 24/7 service is included as standard in all of our pricing plans, there is no additional cost for this.","url":"https://www.moneypenny.com/us/phone-answering-service","readOn":"2026-10-07"},{"quote":"Whether it's after hours, during busy periods, or even over the holidays, we're here to ensure you never miss an important call.","url":"https://www.moneypenny.com/us/24-7-answering-service","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"Give your customers the benefits of our bilingual answering service at no extra cost","url":"https://www.moneypenny.com/us/bilingual-answering-service","readOn":"2026-10-07"}]},"conflicts":[{"field":"noticeDays","note":"The pricing FAQ says 30 days' notice, effective from the next billing date; the terms say a cancellation after the 1st of the month costs another full month.","evidence":[{"quote":"with just 30 days' notice needed to cancel, effective from your next billing date","url":"https://www.moneypenny.com/us/plans-pricing-people","readOn":"2026-10-05"},{"quote":"if Services are canceled after the 1st calendar day of the month, the Customer will be responsible for payment of another full month","url":"https://cdn.prod.website-files.com/6a06eb94845f8e1701b7e7f1/6aaa99366734be94e463cc1b_us-terms-and-conditions.pdf","readOn":"2026-10-07"}]}],"note":"No spam exclusion is published; Moneypenny offers to block spam and sales callers on instruction. No trial on the current US site. VoiceNation pages redirect here."},"plans":[{"plan":"50 minutes","monthly":165,"included":{"unit":"minute","qty":50},"overage":{"unit":"minute","rate":2.28}},{"plan":"100 minutes","monthly":265,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":2.12}},{"plan":"200 minutes","monthly":422,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":1.91}},{"plan":"500 minutes","monthly":985,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.67}}]},{"id":"go-answer","name":"Go Answer","category":"live","sourceUrl":"https://goanswer.io/pricing/live-receptionist","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"Bilingual and legal-intake receptionists cost extra per minute. Tiers up to 10,000 minutes on the source page.","terms":{"billingUnit":"Per minute","increment":"1 second","billedBeyondTalk":"Summary and disconnection minutes; voicemail and IVR $0.15/min; hold and ring time not billed","spam":"Obvious spam and robocalls not charged (who decides is not published)","setupFee":"Marketing says no setup fees; the terms say $50 or $75","contract":"\"Cancel anytime\", but the FAQ asks for 30 days written notice; no proration","trial":"Live trial described four ways; 30-day money-back guarantee vs \"non-refundable\" in the terms","termsUrl":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":1,"evidence":[{"quote":"Go Answer services are billed by the minute in one second increments.","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":0,"evidence":[{"quote":"Go Answer do not round up. Thus, if a call lasts six (6) seconds, then your Service Plan will be charged six (6) seconds.","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["wrapUp","other"],"evidence":[{"quote":"We charge for live receptionist minutes, as well as, summary and disconnection minutes.","url":"https://www.goanswer.io/faq","readOn":"2026-10-07","covers":["wrapUp","other"]},{"quote":"Disconnection Minutes: The time difference between the caller disconnecting their line and the call center disconnecting their line.","url":"https://www.goanswer.io/faq","readOn":"2026-10-07","covers":["other"]}],"note":"Hold and ring time are not billed; voicemail and IVR are billed at $0.15 a minute. Whether patch time counts is not published."},"spamBilled":{"value":"conditional","evidence":[{"quote":"Spam call filtering (we don't charge for obvious spam/robocalls)","url":"https://goanswer.io/pricing/live-receptionist","readOn":"2026-10-05"},{"quote":"Try adding your number to the Federal Trade Commissions' National Do Not Call Registry to limit unnecessary minutes being used.","url":"https://www.goanswer.io/faq","readOn":"2026-10-07"}],"note":"Free only for spam Go Answer judges obvious; telemarketers use minutes."},"setupFee":{"value":50,"max":75,"evidence":[{"quote":"Go Answer charges a $50 or a $75 set-up fee depending on the plan chosen by You for each Account","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"this Agreement will continue to be in full force and effect from month to month","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"}]},"noticeDays":{"value":0,"evidence":[{"quote":"There is no cancellation fee as you can cancel at any time for any reason.","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"}],"note":"The current month plus the prior month's usage is billed; no proration."},"trial":{"value":{},"evidence":[{"quote":"Your Free Trial Plan ends after 30 days or after you have utilized two hundred (200) minutes, whichever comes first.","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"},{"quote":"Go Answer will provide you a two week Free Trial Period for 14 days or 120 minutes, whichever comes first.","url":"https://www.goanswer.io/terms-conditions","readOn":"2026-10-07"}],"note":"A live trial is offered; its length is stated four ways, twice in the terms, so no length is recorded."},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"What is included in your monthly pricing for virtual receptionist services? All plans include: 24/7 live answering","url":"https://goanswer.io/pricing/live-receptionist","readOn":"2026-10-05"}]},"holidaySurcharge":null,"bilingualSurcharge":{"value":false,"evidence":[{"quote":"Bilingual Agents English/Spanish receptionists available to support your callers.","url":"https://goanswer.io/pricing/live-receptionist","readOn":"2026-10-05"}],"note":"A dedicated bilingual receptionist is an option at $0.30 a minute more."},"conflicts":[{"field":"setupFee","note":"The pricing FAQ says there are no setup fees; the terms charge $50 or $75 by plan, and the FAQ page says $75.","evidence":[{"quote":"No, we don't charge any setup fees.","url":"https://goanswer.io/pricing/live-receptionist","readOn":"2026-10-05"},{"quote":"New customers are also required to pay a $75 setup fee, which will also be present on your first bill.","url":"https://www.goanswer.io/faq","readOn":"2026-10-07"}]},{"field":"noticeDays","note":"The FAQ page asks for 30 days' written notice; the terms say you can cancel at any time.","evidence":[{"quote":"a 30-day written notice is mandatory upon cancellation","url":"https://www.goanswer.io/faq","readOn":"2026-10-07"}]},{"field":"trial","note":"The free-trial page says 14 days or 200 minutes and the site menu says 30 days free, while the terms say 30 days or 200 minutes in one section and 14 days or 120 minutes in another.","evidence":[{"quote":"Enjoy our risk-free trial for 14 days or 200 minutes, whichever comes first.","url":"https://www.goanswer.io/free-trial","readOn":"2026-10-07"},{"quote":"Choose the best plan for your business and enjoy 30 days free.","url":"https://www.goanswer.io/free-trial","readOn":"2026-10-07"}]}],"note":"No holiday price statement found; 24/7 answering is listed among features every plan includes."},"plans":[{"plan":"Virtual Receptionist 100","monthly":175,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":1.75}},{"plan":"Virtual Receptionist 200","monthly":300,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":1.75}},{"plan":"Virtual Receptionist 300","monthly":345,"included":{"unit":"minute","qty":300},"overage":{"unit":"minute","rate":1.5}},{"plan":"Virtual Receptionist 500","monthly":550,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.5}},{"plan":"Virtual Receptionist 750","monthly":825,"included":{"unit":"minute","qty":750},"overage":{"unit":"minute","rate":1.5}},{"plan":"Virtual Receptionist 1000","monthly":1100,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":1.5}},{"plan":"Virtual Receptionist 1700","monthly":1870,"included":{"unit":"minute","qty":1700},"overage":{"unit":"minute","rate":1.4}},{"plan":"Virtual Receptionist 2500","monthly":2750,"included":{"unit":"minute","qty":2500},"overage":{"unit":"minute","rate":1.25}},{"plan":"Virtual Receptionist 5000","monthly":5500,"included":{"unit":"minute","qty":5000},"overage":{"unit":"minute","rate":1.25}},{"plan":"Virtual Receptionist 10000","monthly":11000,"included":{"unit":"minute","qty":10000},"overage":{"unit":"minute","rate":1.25}}]},{"id":"answering-service-care","name":"Answering Service Care","category":"live","sourceUrl":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-12","published":true,"booking":"add-on","bookingNote":"Appointment setting is a $50/month add-on, free on the Enterprise plan","terms":{"billingUnit":"Per minute","increment":"Whole minute, rounded up","billedBeyondTalk":"Time before an agent answers and post-call work (\"cradle to grave\"); message calls to you use minutes","spam":"Robocalls billed unless you add the $12.95/month spam blocker","setupFee":"$50, plus an annual maintenance fee, amount not published","contract":"Month-to-month on monthly billing; written notice one full billing period ahead; no refunds","trial":"None found","termsUrl":"https://www.answeringservicecare.com/terms-and-conditions/","readOn":"2026-10-09"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"calculated in whole minutes with any partial minute rounded up to the next whole minute","url":"https://www.answeringservicecare.com/terms-and-conditions/","readOn":"2026-10-09"}]},"minimumSecondsPerCall":null,"billedBeyondTalk":{"value":["ring","wrapUp","other"],"evidence":[{"quote":"Usage is billed from cradle to grave; from the inception of a call in our systems through its completion and any post-call related work","url":"https://www.answeringservicecare.com/terms-and-conditions/","readOn":"2026-10-09","covers":["ring","wrapUp"]},{"quote":"cradle to grave from the inception of the call in our systems through its completion including wrap time","url":"https://answeringservicecare.com/billing/","readOn":"2026-10-09","covers":["ring","wrapUp"]},{"quote":"However, outbound calls count towards your usage.","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09","covers":["other"]},{"quote":"an allowance of usage whenever you call us to connect to our network; the time spent is automatically deducted from your allowance","url":"https://www.answeringservicecare.com/why-asc/faq/","readOn":"2026-10-09","covers":["other"]}],"note":"The clock starts when the call reaches ASC's system, before an agent answers. Calls ASC makes to deliver messages, and calls you make to connect forwarding, use minutes."},"spamBilled":{"value":"conditional","evidence":[{"quote":"Thanks to our spam blocker, you won't be charged for robocalls.","url":"https://www.answeringservicecare.com/services/automated-services/spam-blocker/","readOn":"2026-10-09"},{"quote":"you can add on spam blocker for only $12.95 monthly","url":"https://www.answeringservicecare.com/services/automated-services/spam-blocker/","readOn":"2026-10-09"}],"note":"Robocalls are free only with the paid Spam Blocker add-on."},"setupFee":{"value":50,"evidence":[{"quote":"Yes, there is a one-time setup fee of $50 to customize your account, build your initial scripts, and configure your routing.","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"}],"note":"An annual maintenance fee, billed a year in advance and non-refundable, applies to all active accounts; its amount is not published."},"contract":{"value":"month-to-month","evidence":[{"quote":"will automatically renew for one (1) billing period at the end of each term","url":"https://www.answeringservicecare.com/terms-and-conditions/","readOn":"2026-10-09"}],"note":"The first term runs from go-live through the following billing period; annual plans are billed upfront."},"noticeDays":{"value":30,"evidence":[{"quote":"Cancellation by Client shall be provided in writing at least one (1) full billing period in advance of the desired termination date.","url":"https://www.answeringservicecare.com/terms-and-conditions/","readOn":"2026-10-09"}],"note":"One full billing period: a month on monthly billing, a year on annual billing. No refunds."},"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"all of our features, including 24/7 support, bilingual operators, and SMS and email relays (plus many more!), are included in all plans","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"all of our features, including 24/7 support, bilingual operators, and SMS and email relays (plus many more!), are included in all plans","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"},{"quote":"The service is available 24/7, including holidays, weekends, and overnight.","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"}]},"bilingualSurcharge":null,"conflicts":[{"field":"noticeDays","note":"The pricing FAQ says you can cancel at any time; the terms ask for a full billing period of written notice.","evidence":[{"quote":"Can I change or cancel my plan at any time? Absolutely. We don't lock you into long-term contracts.","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"}]},{"field":"billedBeyondTalk","note":"The pricing FAQ says usage is the actual time spent handling live calls; the terms bill from the call reaching ASC's system through post-call work, in whole minutes.","evidence":[{"quote":"Call usage is calculated based on the actual time spent handling your live calls","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"}]},{"field":"bilingualSurcharge","note":"The pricing text says bilingual operators are included in all plans; the plan cards on the same page list live multilingual answering at $1 a minute without saying which languages that covers. Left null.","evidence":[{"quote":"Live Multilingual ($1/Min)","url":"https://www.answeringservicecare.com/pricing/","readOn":"2026-10-09"}]}],"note":"No free trial found on any page read. Whether the whole-minute round-up applies per call is not stated."},"plans":[{"plan":"Starter","monthly":40,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":1.75}},{"plan":"Small Business (100 minutes)","monthly":179,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":1.7},"annualMonthly":161},{"plan":"Pro (250 minutes)","monthly":329,"included":{"unit":"minute","qty":250},"overage":{"unit":"minute","rate":1.6},"annualMonthly":296},{"plan":"Enterprise (500 minutes)","monthly":639,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.35},"annualMonthly":575}]},{"id":"abby","name":"Abby Connect","category":"hybrid","sourceUrl":"https://www.abby.com/pricing","readOn":"2026-10-12","published":true,"booking":"not stated","notes":"Human or AI per call. One human minute uses one \"Abby Minute\"; one AI minute uses half. Overage is billed at the plan rate.","terms":{"billingUnit":"Abby Minute (one AI minute counts as half)","increment":"Each part rounded to the second, total rounded up to 30 seconds","billedBeyondTalk":"Ring time and transfer time; hold excluded","spam":"No billing rule published","setupFee":"None (\"No Setup Fee\")","contract":"Month-to-month; 30 days notice after the first 30 days; no refunds","trial":"14 days or 500 minutes, card required; 22-day money-back","termsUrl":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":30,"evidence":[{"quote":"The sum of rounded ring time, talk time, and transfer time is then rounded up to the nearest 30-second mark.","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":30,"evidence":[{"quote":"The sum of rounded ring time, talk time, and transfer time is then rounded up to the nearest 30-second mark.","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"}],"note":"Each part is first rounded up to the second; ring and transfer time count before the 30-second round-up."},"billedBeyondTalk":{"value":["ring","transfer","other"],"evidence":[{"quote":"includes ring time, talk time, and transfer time but excludes any potential hold time","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07","covers":["ring","transfer"]},{"quote":"dialing wrong numbers (if incorrect contact information is provided by a client), and time spent leaving a voicemail (if applicable)","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07","covers":["other"]}],"note":"Hold time is excluded. The second quote is about outbound calls Abby makes for you."},"spamBilled":null,"setupFee":{"value":0,"evidence":[{"quote":"No Setup Fee","url":"https://www.abby.com/pricing","readOn":"2026-10-05"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"are month-to-month and automatically renew on a monthly basis","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"}]},"noticeDays":{"value":30,"evidence":[{"quote":"you must provide us with at least 30 days' advance notice of your request to cancel the Subscription Service","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"}],"note":"No notice is needed during the first 30 days of a paid subscription; there are no refunds."},"trial":{"value":{"days":14,"minutes":500,"cardRequired":true},"evidence":[{"quote":"The 14-day Free Trial includes 14 days or 500 Abby Minutes, whichever comes first.","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"},{"quote":"Upon expiration of the Free Trial period, we will automatically charge your payment method","url":"https://www.abby.com/resources/terms-and-conditions/","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"Abby charges no after-hours or weekend upcharge","url":"https://www.abby.com/use-cases/afterhours-overflow/","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"Nights, weekends and holidays are included with no upcharge.","url":"https://www.abby.com/free-trial/","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"Bilingual Support English and Spanish answering.","url":"https://www.abby.com/pricing","readOn":"2026-10-05"}]},"note":"No spam billing rule is published; the pricing page offers call blocking to save minutes."},"plans":[{"plan":"Starter (50 Abby Minutes)","monthly":165,"included":{"unit":"minute","qty":50},"overage":{"unit":"minute","rate":3.3},"overageNote":"Plan rate, $3.30/min (price ÷ minutes)"},{"plan":"Essential (100 Abby Minutes)","monthly":329,"included":{"unit":"minute","qty":100},"overage":{"unit":"minute","rate":3.29},"overageNote":"Plan rate, $3.29/min (price ÷ minutes)"},{"plan":"Professional (200 Abby Minutes)","monthly":599,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":2.99},"overageNote":"$2.99 per Abby Minute (Abby terms and help center, read Oct 7, 2026)"},{"plan":"Growth (500 Abby Minutes)","monthly":1380,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":2.76},"overageNote":"Plan rate, $2.76/min (price ÷ minutes)"}]},{"id":"answerconnect","name":"AnswerConnect","category":"live","sourceUrl":"https://www.answerconnect.com/plans-direct","readOn":"2026-10-09","published":true,"booking":"not stated","notes":"The public pricing path is a quote form. The vendor also publishes full prices on /plans-direct.","terms":{"billingUnit":"Per minute","increment":"Whole minute, rounded up","billedBeyondTalk":"Hold, transfers and patches, after-call work; chat and outbound calls use the same minutes","spam":"Only the first 30 calls under 30 seconds each month are free","setupFee":"$49.99 on Entry and Standard; none on Growth","contract":"90-day minimum, then written notice; a partial month is billed in full","trial":"None published","termsUrl":"https://www.answerconnect.com/termsofservice","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"You acknowledge that you will be charged in whole-minute increments, and that any partial minutes will be rounded up to the nearest whole minute.","url":"https://www.answerconnect.com/termsofservice","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":60,"evidence":[{"quote":"A call lasting 1 minute and 25 seconds would use 2 minutes.","url":"https://www.answerconnect.com/help-center/billing/how-are-my-minutes-calculated-for-billing/","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["hold","transfer","wrapUp","other"],"evidence":[{"quote":"chargeable call time includes all time spent by AW's agents answering calls or performing other work on your behalf","url":"https://www.answerconnect.com/termsofservice","readOn":"2026-10-07","covers":["other"]},{"quote":"including, for example, hold time and time spent patching a customer call forward","url":"https://www.answerconnect.com/termsofservice","readOn":"2026-10-07","covers":["hold","transfer"]},{"quote":"including any after-call work our receptionists complete to process your message","url":"https://www.answerconnect.com/help-center/billing/how-are-my-minutes-calculated-for-billing/","readOn":"2026-10-07","covers":["wrapUp"]}],"note":"Queue time is not billed. Live chat and outbound calls draw on the same minutes."},"spamBilled":{"value":"conditional","evidence":[{"quote":"You won't be charged for the first 30 calls under 30 seconds that you receive during each billing cycle.","url":"https://www.answerconnect.com/help-center/billing/how-are-my-minutes-calculated-for-billing/","readOn":"2026-10-07"},{"quote":"If you receive more than 30 of these short calls in a given month, the additional ones will start counting toward your bill.","url":"https://www.answerconnect.com/help-center/billing/do-i-get-charged-for-wrong-numbers/","readOn":"2026-10-07"}],"note":"The first 30 calls under 30 seconds a month are free, spam included; longer spam calls are billed."},"setupFee":{"value":0,"max":49.99,"evidence":[{"quote":"+ $49.99 setup fee","url":"https://www.answerconnect.com/plans-direct","readOn":"2026-10-09"},{"quote":"No setup fee","url":"https://www.answerconnect.com/plans-direct","readOn":"2026-10-09"}]},"contract":{"value":"term","evidence":[{"quote":"This Agreement will be in effect for a minimum period of 90 calendar days.","url":"https://www.answerconnect.com/termsofservice","readOn":"2026-10-07"}],"note":"A 90-day minimum, then month to month."},"noticeDays":{"value":0,"evidence":[{"quote":"either you or AW may terminate this Agreement at any time, for any or no reason, upon written notice to the other party.","url":"https://www.answerconnect.com/termsofservice","readOn":"2026-10-07"}],"note":"Written notice, after the 90-day minimum; a partial month is billed in full."},"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"You get 24/7/365 coverage at no extra charge.","url":"https://www.answerconnect.com/services/live-call-answering","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"You get 24/7/365 coverage at no extra charge.","url":"https://www.answerconnect.com/services/live-call-answering","readOn":"2026-10-07"},{"quote":"365 days a year, including weekends and holidays","url":"https://www.answerconnect.com/help-center/getting-started/whats-your-business-hours/","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":true,"amount":{"usd":30,"per":"month"},"evidence":[{"quote":"you will be able to add-on our bilingual routing service. This will come with a small additional charge per month.","url":"https://www.answerconnect.com/services/answering-services/bilingual-answering-service","readOn":"2026-10-07"},{"quote":"\"Spanish Call Answering\" \"From $30 /month\"","url":"https://assets.answerconnect.com/answerconnect/us/pdf/AnswerConnectUS_Pricing.pdf","readOn":"2026-10-09"}],"note":"Starts at this amount; the PDF does not publish a ceiling."},"conflicts":[{"field":"contract","note":"Marketing says there is no fixed contract; the terms set a 90-day minimum.","evidence":[{"quote":"No fixed contract. We don't need a commitment","url":"https://www.answerconnect.com/why","readOn":"2026-10-07"}]}],"note":"No trial published on any AnswerConnect page read. Same company and contract language as AnswerForce and LEX Reception."},"plans":[{"plan":"Entry (200 minutes)","monthly":350,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":2.5}},{"plan":"Growth (300 minutes)","monthly":395,"included":{"unit":"minute","qty":300},"overage":{"unit":"minute","rate":1.85}},{"plan":"Standard (400 minutes)","monthly":575,"included":{"unit":"minute","qty":400},"overage":{"unit":"minute","rate":1.85}},{"plan":"550 minutes","monthly":795,"included":{"unit":"minute","qty":550},"overage":{"unit":"minute","rate":1.85}},{"plan":"750 minutes","monthly":1050,"included":{"unit":"minute","qty":750},"overage":{"unit":"minute","rate":1.85}},{"plan":"950 minutes","monthly":1325,"included":{"unit":"minute","qty":950},"overage":{"unit":"minute","rate":1.85}},{"plan":"1,200 minutes","monthly":1625,"included":{"unit":"minute","qty":1200},"overage":{"unit":"minute","rate":1.85}},{"plan":"1,500 minutes","monthly":2025,"included":{"unit":"minute","qty":1500},"overage":{"unit":"minute","rate":1.85}},{"plan":"2,500 minutes","monthly":3375,"included":{"unit":"minute","qty":2500},"overage":{"unit":"minute","rate":1.85}},{"plan":"5,000 minutes","monthly":6650,"included":{"unit":"minute","qty":5000},"overage":{"unit":"minute","rate":1.75}},{"plan":"7,500 minutes","monthly":9950,"included":{"unit":"minute","qty":7500},"overage":{"unit":"minute","rate":1.75}},{"plan":"9,000 minutes","monthly":11950,"included":{"unit":"minute","qty":9000},"overage":{"unit":"minute","rate":1.75}},{"plan":"15,000 minutes","monthly":19950,"included":{"unit":"minute","qty":15000},"overage":{"unit":"minute","rate":1.75}},{"plan":"25,000 minutes","monthly":33150,"included":{"unit":"minute","qty":25000},"overage":{"unit":"minute","rate":1.75}},{"plan":"50,000 minutes","monthly":66250,"included":{"unit":"minute","qty":50000},"overage":{"unit":"minute","rate":1.75}},{"plan":"100,000 minutes","monthly":132950,"included":{"unit":"minute","qty":100000},"overage":{"unit":"minute","rate":1.75}}]},{"id":"answerforce","name":"AnswerForce","category":"live","sourceUrl":"https://www.answerforce.com/plans-direct","readOn":"2026-10-07","published":true,"booking":"included","bookingNote":"\"Scheduling Solutions\" listed on every plan","notes":"Prices are shown on /plans-direct, a page AnswerForce excludes from search engines; its public \"See Prices\" path asks for contact details first. Larger tiers through 10,000 minutes are in research/vendors/_captures/2026-10-07/answerforce/js-chunk-500-larger-plans.md, loaded by that page. Same company and contract as AnswerConnect and LEX Reception (AnywhereWorks, Inc.).","terms":{"billingUnit":"Per minute","increment":"Whole minute, rounded up","billedBeyondTalk":"Hold, transfers and patches, after-call work; outbound calls use the same minutes","spam":"First 30 interactions under 30 seconds free each month","setupFee":"$75 on the Intro plan, none from 300 minutes","contract":"90-day minimum (the help center says month-by-month)","trial":"None found","termsUrl":"https://www.answerforce.com/termsofservice","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"You acknowledge that you will be charged in whole-minute increments, and that any partial minutes will be rounded up to the nearest whole minute.","url":"https://www.answerforce.com/termsofservice","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":60,"evidence":[{"quote":"if the duration of a call is one minute and twenty-five seconds, it will be rounded up to two minutes.","url":"https://www.answerforce.com/support/minute-calculation","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["hold","transfer","wrapUp","other"],"evidence":[{"quote":"chargeable call time includes all time spent by AW's agents answering calls or performing other work on your behalf","url":"https://www.answerforce.com/termsofservice","readOn":"2026-10-07","covers":["other"]},{"quote":"including, for example, hold time and time spent patching a customer call forward","url":"https://www.answerforce.com/termsofservice","readOn":"2026-10-07","covers":["hold","transfer"]},{"quote":"including the after-call work our associates perform to take your messages if any","url":"https://www.answerforce.com/support/minute-calculation","readOn":"2026-10-07","covers":["wrapUp"]}],"note":"Outbound calls draw on the same minutes."},"spamBilled":{"value":"conditional","evidence":[{"quote":"No charge for the first 30 interactions under 30 seconds per billing cycle.","url":"https://www.answerforce.com/plans-direct","readOn":"2026-10-07"}],"note":"A short-call allowance that covers spam; nothing addresses spam separately."},"setupFee":{"value":0,"max":75,"evidence":[{"quote":"$75 setup fee","url":"https://www.answerforce.com/plans-direct","readOn":"2026-10-07"},{"quote":"$389/month No setup fee","url":"https://www.answerforce.com/plans-direct","readOn":"2026-10-07"}],"note":"$75 on the 200-minute Intro plan; none from 300 minutes."},"contract":{"value":"term","evidence":[{"quote":"This Agreement will be in effect for a minimum period of 90 calendar days.","url":"https://www.answerforce.com/termsofservice","readOn":"2026-10-07"}],"note":"A 90-day minimum, then month to month."},"noticeDays":{"value":0,"evidence":[{"quote":"either you or AW may terminate this Agreement at any time, for any or no reason, upon written notice to the other party.","url":"https://www.answerforce.com/termsofservice","readOn":"2026-10-07"}],"note":"Written notice, after the 90-day minimum."},"trial":null,"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"AnswerForce live call answering plans include after-hours, weekends, and holidays at no extra cost","url":"https://www.answerforce.com/answering-services","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"AnswerForce live call answering plans include after-hours, weekends, and holidays at no extra cost","url":"https://www.answerforce.com/answering-services","readOn":"2026-10-07"}]},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"Do I need to pay more for bilingual answering? No. Bilingual call answering is part of your monthly plan.","url":"https://www.answerforce.com/blog/bilingual-call-answering-faqs/","readOn":"2026-10-07"}],"note":"From a 2020 blog post."},"conflicts":[{"field":"contract","note":"The help center describes a month-by-month rolling contract; the terms set a 90-day minimum.","evidence":[{"quote":"We work on a month-by-month rolling contract.","url":"https://www.answerforce.com/support/billing/how-long-is-contract","readOn":"2026-10-07"}]},{"field":"spamBilled","note":"The help center frees every call disconnected within 30 seconds, with no monthly cap; the pricing page caps it at 30 a cycle. Neither is the terms.","evidence":[{"quote":"Charges will not be placed for calls that are disconnected within thirty seconds","url":"https://www.answerforce.com/support/minute-calculation","readOn":"2026-10-07"}]}],"note":"No trial found on any AnswerForce page read. Same company and contract language as AnswerConnect and LEX Reception."},"plans":[{"plan":"Intro (200 minutes)","monthly":349,"included":{"unit":"minute","qty":200},"overage":{"unit":"minute","rate":2},"overageNote":"$2 per additional minute or chat; $75 setup"},{"plan":"Best value (300 minutes)","monthly":389,"included":{"unit":"minute","qty":300},"overage":{"unit":"minute","rate":1.85}},{"plan":"Growth (500 minutes)","monthly":669,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":1.85}},{"plan":"800 minutes","monthly":1069,"included":{"unit":"minute","qty":800},"overage":{"unit":"minute","rate":1.85}},{"plan":"1,000 minutes","monthly":1339,"included":{"unit":"minute","qty":1000},"overage":{"unit":"minute","rate":1.85}},{"plan":"1,200 minutes","monthly":1599,"included":{"unit":"minute","qty":1200},"overage":{"unit":"minute","rate":1.85}},{"plan":"1,500 minutes","monthly":1999,"included":{"unit":"minute","qty":1500},"overage":{"unit":"minute","rate":1.85}},{"plan":"2,000 minutes","monthly":2599,"included":{"unit":"minute","qty":2000},"overage":{"unit":"minute","rate":1.85}},{"plan":"3,500 minutes","monthly":4549,"included":{"unit":"minute","qty":3500},"overage":{"unit":"minute","rate":1.85}},{"plan":"5,000 minutes","monthly":6499,"included":{"unit":"minute","qty":5000},"overage":{"unit":"minute","rate":1.85}},{"plan":"10,000 minutes","monthly":12999,"included":{"unit":"minute","qty":10000},"overage":{"unit":"minute","rate":1.85}}]},{"id":"lex-reception","name":"LEX Reception","category":"live","sourceUrl":"https://www.lexreception.com/plans-direct","readOn":"2026-10-09","published":true,"booking":"not stated","notes":"The public path asks for details, while /plans-direct publishes full plan prices.","terms":{"billingUnit":"Per minute","increment":"Whole minute, rounded up per call (a 2 minute 28 second call bills as 3 minutes)","billedBeyondTalk":"Hold, transfers and patches, and other work on your behalf","spam":"First 30 calls under 30 seconds free each month","setupFee":"$75 on Entry; none from 300 minutes","contract":"Month-to-month with written notice; a partial month is billed in full","trial":"None found","termsUrl":"https://www.lexreception.com/termsofservice","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"You acknowledge that you will be charged in whole-minute increments and that any partial minutes will be rounded up to the nearest whole minute.","url":"https://www.lexreception.com/termsofservice","readOn":"2026-10-07"}]},"minimumSecondsPerCall":{"value":60,"evidence":[{"quote":"We round up to the minute, meaning that if your call lasts for 2 minutes 28 seconds, we record that as a 3 minute call.","url":"https://www.lexreception.com/faqs","readOn":"2026-10-07"}]},"billedBeyondTalk":{"value":["hold","transfer","other"],"evidence":[{"quote":"chargeable interaction time includes all time spent by AW's agents answering calls or performing other work on your behalf","url":"https://www.lexreception.com/termsofservice","readOn":"2026-10-07","covers":["other"]},{"quote":"including, for example, hold time and time spent patching a customer call forward","url":"https://www.lexreception.com/termsofservice","readOn":"2026-10-07","covers":["hold","transfer"]}],"note":"No specific after-call work rule; transfers carry no separate fee but their time is chargeable."},"spamBilled":{"value":"conditional","evidence":[{"quote":"The first 30 calls, each under 30 seconds in duration, are free during every billing period.","url":"https://www.lexreception.com/blog/help-center/how-lex-reception-protects-you-from-spam-calls/","readOn":"2026-10-07"}]},"setupFee":{"value":0,"max":75,"evidence":[{"quote":"$75 setup fee","url":"https://www.lexreception.com/plans-direct","readOn":"2026-10-09"},{"quote":"No setup fee","url":"https://www.lexreception.com/plans-direct","readOn":"2026-10-09"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"This Agreement will continue on a month-to-month basis until you or AW terminates it in accordance with this paragraph.","url":"https://www.lexreception.com/termsofservice","readOn":"2026-10-07"}],"note":"The Canadian terms add a 30-day minimum."},"noticeDays":{"value":0,"evidence":[{"quote":"Either you or AW may terminate this Agreement at any time, for any or no reason, upon written notice to the other party.","url":"https://www.lexreception.com/termsofservice","readOn":"2026-10-07"}],"note":"Written notice; a partial month is billed in full."},"trial":null,"afterHoursSurcharge":null,"holidaySurcharge":null,"bilingualSurcharge":{"value":false,"evidence":[{"quote":"All LEX plans include bilingual English and Spanish support","url":"https://www.lexreception.com/practice-area/family-law-answering-service","readOn":"2026-10-07"}]},"note":"The plans-direct page publishes a setup fee on Entry and no fee on larger plans. No trial or after-hours pricing is published. Same company and contract language as AnswerConnect and AnswerForce."},"plans":[{"plan":"Entry (150 minutes)","monthly":425,"included":{"unit":"minute","qty":150},"overage":{"unit":"minute","rate":2.75}},{"plan":"Best value (300 minutes)","monthly":450,"included":{"unit":"minute","qty":300},"overage":{"unit":"minute","rate":2.25}},{"plan":"Growth (500 minutes)","monthly":775,"included":{"unit":"minute","qty":500},"overage":{"unit":"minute","rate":2.25}},{"plan":"750 minutes","monthly":1155,"included":{"unit":"minute","qty":750},"overage":{"unit":"minute","rate":2.25}},{"plan":"950 minutes","monthly":1465,"included":{"unit":"minute","qty":950},"overage":{"unit":"minute","rate":2.25}},{"plan":"1,250 minutes","monthly":1925,"included":{"unit":"minute","qty":1250},"overage":{"unit":"minute","rate":2.25}},{"plan":"1,500 minutes","monthly":2300,"included":{"unit":"minute","qty":1500},"overage":{"unit":"minute","rate":2.25}},{"plan":"2,000 minutes","monthly":3050,"included":{"unit":"minute","qty":2000},"overage":{"unit":"minute","rate":2.25}}]},{"id":"answering-legal","name":"Answering Legal","category":"live","sourceUrl":"https://www.answeringlegal.com/answering-service-pricing-plans","readOn":"2026-10-12","published":false,"booking":"not stated","notes":"Pricing shown only after a contact form. The terms also list a separate $21.50 carrier recovery fee.","terms":{"billingUnit":"Per minute","increment":"By the second (comparison page; the terms do not say)","billedBeyondTalk":"The clock stops at transfer; hold and wrap-up rules not published","spam":"Telemarketing calls free up to 10% of plan minutes, 100 minutes at most","setupFee":"No standard setup fee; the terms list a separate fee for extensive setup","contract":"Month-to-month; service runs to the next cycle after notice","trial":"Described as 7 days, 14 days or 400 minutes; the terms allow ending it after 100 minutes","termsUrl":"https://www.answeringlegal.com/terms-of-service","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":1,"evidence":[{"quote":"We track usage by the second so you always get your money's worth.","url":"https://www.answeringlegal.com/lex","readOn":"2026-10-07"}],"note":"Stated on Answering Legal's own comparison page; the terms are silent on rounding."},"minimumSecondsPerCall":null,"billedBeyondTalk":null,"spamBilled":{"value":"conditional","evidence":[{"quote":"Telemarketing calls are free, but must not exceed 10% of your plan's total minutes and may not exceed 100 minutes in total.","url":"https://www.answeringlegal.com/terms-of-service","readOn":"2026-10-07"}]},"setupFee":{"value":0,"evidence":[{"quote":"No long-term contracts, no setup fees, no commitments.","url":"https://www.answeringlegal.com/answering-service-pricing-plans","readOn":"2026-10-05"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"There are no long-term contracts - our service is month-to-month.","url":"https://www.answeringlegal.com/help-center/billing/billing-overview","readOn":"2026-10-07"}]},"noticeDays":{"value":0,"evidence":[{"quote":"You may terminate this Agreement at any time by providing us with written notice via email or mail.","url":"https://www.answeringlegal.com/terms-of-service","readOn":"2026-10-07"}],"note":"Monthly plans stay active until the next billing cycle."},"trial":{"value":{"days":14,"minutes":400,"cardRequired":false},"evidence":[{"quote":"lasts 14 days from the time you start forwarding your calls to our receptionist or until you've used 400 minutes of our service","url":"https://www.answeringlegal.com/free-trial-tutorial","readOn":"2026-10-07"},{"quote":"No credit card required, no commitments!","url":"https://www.answeringlegal.com/our-services/24-7-live-answering","readOn":"2026-10-07"}]},"afterHoursSurcharge":{"value":false,"evidence":[{"quote":"Features that are typically included at no extra cost: 24/7 live answering","url":"https://www.answeringlegal.com/help-center/billing/how-does-answering-legal-s-pricing-work","readOn":"2026-10-07"}]},"holidaySurcharge":{"value":false,"evidence":[{"quote":"Features that are typically included at no extra cost: 24/7 live answering","url":"https://www.answeringlegal.com/help-center/billing/how-does-answering-legal-s-pricing-work","readOn":"2026-10-07"},{"quote":"Answering Legal offers true 24/7/365 live call answering by trained legal intake receptionists.","url":"https://www.answeringlegal.com/help-center/customer-success/what-is-24-7-live-answering-at-answering-legal","readOn":"2026-10-07"}],"note":"The terms reserve a $175 charge for free trials carried through major holidays."},"bilingualSurcharge":{"value":false,"evidence":[{"quote":"No extra fees - this is part of your standard plan","url":"https://www.answeringlegal.com/help-center/customer-success/do-you-offer-bilingual-virtual-receptionists","readOn":"2026-10-07"}]},"conflicts":[{"field":"setupFee","note":"The terms add conditional setup fees the pricing page does not mention: $399 to $599 for setup beyond a customer's normal needs, and $350 for trials between December 5 and January 7. They set no fee for a standard account, so the value stays 0.","evidence":[{"quote":"reserves the right to charge between $399 - $599 for extensive setup and/or account configuration above and beyond the normal needs of a customer","url":"https://www.answeringlegal.com/terms-of-service","readOn":"2026-10-07"},{"quote":"a $350 setup fee for firms who enter into a free trial period","url":"https://www.answeringlegal.com/terms-of-service","readOn":"2026-10-07"}]},{"field":"spamBilled","note":"A marketing page says spam calls never use minutes; the terms cap free telemarketing at 10% of plan minutes and 100 minutes.","evidence":[{"quote":"Your minutes aren't used on spam calls","url":"https://www.answeringlegal.com/why-switch-to-answering-legal","readOn":"2026-10-07"}]},{"field":"trial","note":"The help center calls it a 7-day trial in one article and a 14-day trial in another, and the terms let Answering Legal end a trial after 100 minutes.","evidence":[{"quote":"The 7-day free trial gives your law firm full access","url":"https://www.answeringlegal.com/help-center/the-free-trial/free-trail-overview","readOn":"2026-10-07"},{"quote":"The inquirer has used more than 100 minutes of virtual receptionist time.","url":"https://www.answeringlegal.com/terms-of-service","readOn":"2026-10-07"}]}],"note":"The clock stops at the transfer; hold and after-call rules are not published."},"plans":[]},{"id":"alert-communications","name":"Alert Communications","category":"live","sourceUrl":"https://www.alertcommunications.com/plans/","readOn":"2026-10-07","published":true,"booking":"not stated","notes":"Owned by Nexa; the terms match Nexa's word for word. Every plan table carries \"*Additional usage, overages, set up fees, and add-ons may apply.\" Overage rates are not published. Premier (intake plus retainers) is listed at $550 or $575 plus $75 per retainer in different tables on the same page, so it is left out.","scopeNote":"law firms only","excludeFromRanges":true,"terms":{"billingUnit":"Per minute (per-event billing allowed)","increment":"Whole minute, rounded up","billedBeyondTalk":"Hold, outbound ringing, after-call notes, \"system time\" as a percentage of talk time, AI agent time","spam":"Per-call plans may bill robocalls and dead air; no exemption on minute plans","setupFee":"Non-refundable, amount not published","contract":"Month-to-month; written notice one month before the next invoice","trial":"None found","termsUrl":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"will be billed in whole minute increments and that any partial minutes will be rounded up to the nearest whole minute","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":null,"billedBeyondTalk":{"value":["hold","transfer","ring","wrapUp","other"],"evidence":[{"quote":"includes time when callers are on hold waiting to be transferred and outbound ringing time","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07","covers":["hold","transfer","ring"]},{"quote":"any time a receptionist spends completing information about the call after the caller has hung up","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07","covers":["wrapUp"]},{"quote":"System time may be billed as a percentage of work and/or talk time","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07","covers":["other"]}],"note":"Time an AI agent spends on calls is billed too, unless the client opts out in writing."},"spamBilled":{"value":"yes","evidence":[{"quote":"the Company reserves the right to bill the Client for inbound calls that are pre-recorded calls, robocalls, telemarketing calls, other unsolicited calls, and/or 'dead-air' calls","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"}],"note":"Stated for per-call plans; minute plans bill all receptionist time and state no exemption."},"setupFee":{"value":"unpublished-amount","evidence":[{"quote":"A one-time Set Up Fee as outlined on the Services Plan, which Set Up Fee will be non-refundable.","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"UNLESS OTHERWISE STATED IN A SERVICE PLAN, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A MONTHLY BASIS","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"}]},"noticeDays":{"value":30,"evidence":[{"quote":"a written cancellation request at least 1 month prior to your next invoice due date","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"}],"note":"One month, in writing; fees are non-refundable."},"trial":null,"afterHoursSurcharge":null,"holidaySurcharge":{"value":true,"evidence":[{"quote":"Holiday-related fee for the following holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas","url":"https://www.alertcommunications.com/contract-terms-and-conditions/","readOn":"2026-10-07"}],"note":"Amount not published."},"bilingualSurcharge":null,"note":"Law firms only, so it is left out of every count. Its terms match Nexa's word for word. Whether rounding is per call is not stated."},"plans":[{"plan":"Basic (100 minutes)","monthly":240,"included":{"unit":"minute","qty":100},"overage":null,"overageNote":"Not published"},{"plan":"Advanced (250 minutes, adds intake)","monthly":590,"included":{"unit":"minute","qty":250},"overage":null,"overageNote":"Not published"},{"plan":"Alert Go (pay as you go)","monthly":0,"included":{"unit":"minute","qty":0},"overage":{"unit":"minute","rate":2.5},"overageNote":"$2.50/min, no monthly minimum"}]},{"id":"nexa","name":"Nexa","category":"hybrid","sourceUrl":"https://www.nexa.com/pricing","readOn":"2026-10-12","published":false,"booking":"not stated","notes":"Plan names and minutes shown (e.g. Nexa 100), prices not shown; a setup fee applies.","terms":{"billingUnit":"Per minute (per-event billing allowed)","increment":"Whole minute, rounded up","billedBeyondTalk":"Hold, outbound ringing, after-call work, \"system time\" as a percentage of talk time, AI agent time","spam":"Per-call plans may bill robocalls, telemarketing and dead air","setupFee":"Non-refundable, amount not published","contract":"Month-to-month; written notice one month before the next invoice","trial":"None found","termsUrl":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"},"termData":{"incrementSeconds":{"value":60,"evidence":[{"quote":"will be billed in whole minute increments and that any partial minutes will be rounded up to the nearest whole minute","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"}]},"minimumSecondsPerCall":null,"billedBeyondTalk":{"value":["hold","transfer","ring","wrapUp","other"],"evidence":[{"quote":"includes time when callers are on hold waiting to be transferred and outbound ringing time","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07","covers":["hold","transfer","ring"]},{"quote":"any time a receptionist spends completing information about the call after the caller has hung up","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07","covers":["wrapUp"]},{"quote":"System time may be billed as a percentage of work and/or talk time","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07","covers":["other"]},{"quote":"any time spent by the AI Agent initiating, answering or responding to calls, chats, or texts will be billed","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07","covers":["other"]}],"note":"The AI agent can be opted out in writing."},"spamBilled":{"value":"yes","evidence":[{"quote":"the Company reserves the right to bill the Client for inbound calls that are pre-recorded calls, robocalls, telemarketing calls, other unsolicited calls, and/or 'dead-air' calls","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"}],"note":"Stated for per-call plans; minute plans bill all receptionist time and state no exemption."},"setupFee":{"value":"unpublished-amount","evidence":[{"quote":"A one-time Set Up Fee as outlined on the Services Plan, which Set Up Fee will be non-refundable.","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"},{"quote":"The setup fee covers the initial programming, onboarding, and training required for your account to go live.","url":"https://www.nexa.com/pricing","readOn":"2026-10-05"}]},"contract":{"value":"month-to-month","evidence":[{"quote":"UNLESS OTHERWISE STATED IN A SERVICE PLAN, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A MONTHLY BASIS","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"}]},"noticeDays":{"value":30,"evidence":[{"quote":"a written cancellation request at least 1 month prior to your next invoice due date","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"}],"note":"One month, in writing; fees are non-refundable."},"trial":null,"afterHoursSurcharge":null,"holidaySurcharge":{"value":true,"evidence":[{"quote":"Holiday-related fee for the following holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas","url":"https://www.nexa.com/legal/terms-conditions/","readOn":"2026-10-07"}],"note":"Amount not published."},"bilingualSurcharge":null,"note":"Terms shared word for word with Alert Communications. Whether rounding is per call is not stated."},"plans":[]}],"changes":[{"date":"2026-10-12","providers":["nextphone"],"change":"Added NextPhone Pro, Growth and Scale from its public pricing page. All three plans include unlimited calls with no per-minute charge or overage fee."},{"date":"2026-10-12","providers":["nextiva"],"change":"Rechecked the indexed plan prices on vendor pages; no priced row changed. Corrected the Nextiva exclusion note: XBert AI Receptionist is presented as an add-on to per-user business phone plans, with no published add-on price or AI allowance. Nextiva remains outside the comparable price table."},{"date":"2026-10-09","providers":["alert-communications","nexa"],"change":"Clarified Alert Communications and Nexa trial summaries from \"None\" to \"None found\": the reviewed public pages do not offer trial terms, but do not establish that no private offer exists."},{"date":"2026-10-09","providers":["lex-reception"],"change":"Clarified LEX Reception trial wording from \"None\" to \"None found\": the reviewed vendor pages publish no trial offer, but do not establish that the company never offers one."},{"date":"2026-10-09","providers":["answerforce"],"change":"Added AnswerForce published 1,200, 1,500, 2,000, 3,500, 5,000 and 10,000-minute plans from the pricing page JavaScript captured October 7, 2026. Each lists $1.85 per additional minute or chat. A prior pass missed these plans because its text capture stopped at 1,000 minutes."},{"date":"2026-10-09","change":"AnswerConnect and LEX Reception priced from their own /plans-direct pages, including setup fees and larger plans. PATLive added its 2,000 to 5,000-minute tiers. AnswerAmerica added with exact prepaid credit packages; comparison costs show the least upfront package purchase covering the call volume, with unused credits rolling over. Its terms charge wrong numbers and hangups, contrary to its price page. ReceptionHQ MessageExpress named in full. Specialty Answering Service cancellation summary and setup-fee summaries corrected. AI product terms added for Go Answer, Moneypenny and Smith.ai. The initial AnswerForce text capture appeared to stop at 1,000 minutes; the larger plans were later found in saved page JavaScript."},{"date":"2026-10-09","providers":["receptionhq","receptionhq-receptionistplus","specialty-answering-service","go-answer","ruby"],"change":"Published plans that were on pages already read but missing here. ReceptionHQ ReceptionistPlus added as its own live row (messages and call transfers, no scope note; read October 5, 2026): from $35 a month plus $2.99 a call to $2,440 for 1,000 calls, from its ReceptionistPlus page and the price table in ReceptionHQ's terms (read October 7, 2026), with its own billing terms ($0.30 a call after hours, $0.30 per transfer). ReceptionHQ (MessageExpress, still message-taking only): 150, 250, 350 and 450 calls ($250, $395, $540 and $675) from the same terms table. Specialty Answering Service: 2,500, 5,000 and 10,000 minutes ($2,929, $5,649 and $10,599, overage $1.19 to $1.09 a minute) from its pricing page (read October 5, 2026), and hold time added to what its per-minute billing covers, from its rates page (read October 7, 2026). Go Answer: 1,700, 2,500, 5,000 and 10,000 minutes ($1,870, $2,750, $5,500 and $11,000, overage $1.40 and $1.25 a minute) from its pricing page (read October 5, 2026). Ruby: 1,500, 2,000 and 2,500 minutes ($4,945, $6,400 and $7,875, overage $3.50 to $3.30 a minute) from its help center (read October 7, 2026)."},{"date":"2026-10-08","providers":["my-ai-front-desk","go-answer","answerforce","receptionhq"],"change":"Plans and rates that were on the captured pages but missing here: My AI Front Desk overage $0.25 a minute (25 credits at $0.01), Go Answer 750 minutes ($825), AnswerForce 800 minutes ($1,069), ReceptionHQ MessageExpress 400 and 500 calls ($610 and $725), and ReceptionHQ's $0.20 after-hours surcharge per MessageExpress call."},{"date":"2026-10-08","change":"Billing terms added for 18 providers from their terms, FAQ and help pages (read October 7, 2026): billing unit, rounding, time billed beyond the call, spam billing, setup fee, contract and trial. Alert Communications added (law firms only, kept out of the ranges). AnswerForce prices added from its /plans-direct page (Intro $349 for 200 minutes, Best value $389 for 300). VoiceNation now redirects to Moneypenny."},{"date":"2026-10-07","providers":["ruby","abby"],"change":"Ruby: overage rates added from its help center ($5.40/min on the 50-minute plan down to $3.65 on 1,000 minutes), plus the 350, 750 and 1,000 minute plans published there. Ruby's pricing page still shows no overage rate. Abby Professional overage corrected to $2.99 per Abby Minute (its terms and help center), from $3.00 computed as price divided by minutes."},{"date":"2026-10-06","change":"Sameday AI added (home services only, read October 5, 2026): Launch from $449/month with 500 minutes, Scale from $789/month with 1,000 minutes. Like Slang.ai, it is listed but kept out of the category ranges because it serves one vertical."},{"date":"2026-10-05","change":"First edition: 30 providers read from their own pricing pages. AnswerConnect, AnswerForce, LEX Reception, Answering Legal and Nexa ask for a form or a sales call before showing a price, so they are listed as quote only. VoiceNation publishes the same plan table as Moneypenny (US), so that table is listed once, under Moneypenny."}]}