LEX Reception Pricing 2026: Plans, Minute Rules and Fees

LEX Reception starts at $425/month (150 minutes), and 100 three-minute calls a month cost $450 on its cheapest published plan for that volume (prices checked October 9, 2026). Its public signup path asks for contact details, while a separate direct plan page lists the prices and allowances.

LEX Reception pricing plans

Prices checked against LEX Reception's own direct plan page on October 9, 2026.

Source: lexreception.com/plans-direct, read Oct 9, 2026. LEX's direct plans page includes the larger tiers. The public /register page instead requests a name, company, email and phone before a follow-up. LEX's FAQ links its overage answer to that signup path, though the direct page publishes the rates. The older /pricing URL returned a page-not-found response when checked October 5, 2026.

The plan table excludes setup fees, taxes and any undisclosed add-on charges. The direct page labels Entry as the basic-scripting tier and Best value as the custom-scripting and scheduling tier. Its larger plans carry the Best value features. This matters when comparing the entry price with the plan a law office actually needs, not just when calculating minutes. The direct page does not publish a nonprofit discount amount and asks nonprofits to call for pricing.

What LEX Reception costs at 50, 100 and 200 calls

Our arithmetic: each call uses exactly 3 billable minutes. The table picks the cheapest published plan at each volume and adds any overage. It excludes setup fees, taxes and add-ons. How we price.

At 50 calls, the Entry allowance covers the modeled minutes. At 100 calls, Best value covers them. At 200 calls, the model selects Growth plus overage. These are modeled bills, not quotes for a particular law firm. The bill can rise when a call crosses a whole-minute boundary, a receptionist holds or patches a call through, or intake runs longer than three minutes. Use the cost calculator to change the call count and length.

How LEX Reception counts a minute

• Billing unit: Per minute
• Rounding: Whole minute, rounded up per call (a 2 minute 28 second call bills as 3 minutes)
• Billed beyond talk time: Hold, transfers and patches, and other work on your behalf
• Spam and short calls: First 30 calls under 30 seconds free each month

LEX's FAQ says, "if your call lasts for 2 minutes 28 seconds, we record that as a 3 minute call" (read October 7, 2026). Its terms say "any partial minutes will be rounded up to the nearest whole minute" (read October 7, 2026). Rounding applies to each interaction, so several brief calls can use more plan minutes than the same total talk time in one long call. The per-minute vs flat-rate guide shows why that changes a comparison.

The FAQ offers call transfers "at no additional cost" (FAQ, read October 7, 2026). That means no separate transfer fee. The terms still include "hold time and time spent patching a customer call forward" in chargeable interaction time (terms, read October 7, 2026). Ask LEX to show one transferred call on a sample invoice before choosing a plan.

LEX's spam policy says, "The first 30 calls, each under 30 seconds in duration, are free during every billing period" (read October 7, 2026). The allowance covers qualifying short interactions, including wrong numbers, rather than every call marked spam. Its direct plan page repeats that the first 30 interactions under 30 seconds carry no charge. Compare the rules in the spam billing guide.

Fees, contract and trial

• Setup fee: $75 on Entry; none from 300 minutes
• Contract: Month-to-month with written notice; a partial month is billed in full
• Trial: No offer or terms found on the LEX pages reviewed.

The direct plan page shows a setup fee on Entry and no setup fee on its larger plans (read October 9, 2026). The plan-comparison costs above are recurring monthly amounts; a first invoice on Entry can therefore be higher. No trial terms were found on the LEX pages reviewed.

The US terms of service say the agreement "will continue on a month-to-month basis" and may be terminated "upon written notice to the other party." They also charge for "each whole or partial month during which this Agreement remains in effect" (read October 7, 2026). Written notice can end the agreement, but cancelling during a billing cycle does not make the last month prorated. The Canadian terms add a minimum period of 30 calendar days (read October 7, 2026).

LEX's FAQ says there is no charge to change plans and promises usage-alert emails at 80% and 100% of the allowance (FAQ, read October 7, 2026). The terms say the selected plan appears in a confirmation email after signup and allow prospective plan or price changes upon written notice. Keep that email with the plan page and ask how an upgrade affects the billing cycle. The published pages do not give a general rate for extra phone numbers, outbound follow-ups, text messages or chat usage.

The catch

1. The minute meter includes transfer work. LEX markets transfers as carrying no added fee, yet its terms count hold and patching time as chargeable. A transfer can use more of the included minutes even without a separate transfer line item (FAQ and terms, read October 7, 2026).
2. The short-call allowance ends. The first 30 interactions under 30 seconds are free each cycle. Later short interactions and longer spam calls can use plan minutes (spam policy and direct plans, read October 7 and 9, 2026).
3. Overage can be collected immediately. The terms authorize LEX to charge the payment method "immediately in the event that you accrue any overage charges" (terms, read October 7, 2026). Watch the usage dashboard and alert emails before a busy intake week.
4. A partial month costs a full month. The written-cancellation right does not promise a prorated last invoice. The contract bills "each whole or partial month" (terms, read October 7, 2026).
5. The contract disclaims surge capacity. LEX says it "cannot and does not warrant" sufficient resources for unexpected increases in calls (terms, read October 7, 2026). A firm planning a campaign should discuss routing and overflow before it starts.

Where LEX Reception fits

LEX's specialization is legal intake. It offers live reception, scheduling, bilingual English and Spanish teams, and integrations with legal practice tools. Its FAQ says every phone call is answered by a live receptionist rather than AI, and its family-law page says all plans include bilingual support (both read October 7, 2026). Confirm whether your language and intake script are included in the chosen plan.

Its personal-injury page describes screening case type, incident details, jurisdiction and eligibility before scheduling. Those steps can make an intake call longer than a simple message. LEX's FAQ itself says "Detailed legal intake takes time" (FAQ, read October 7, 2026). The page's modeled call is three minutes, so the legal intake guide is the better place to plan a longer call mix.

LEX says its Clio connection is direct, while its Filevine connection goes through Zapier (Clio and Filevine, read October 7, 2026). Its Clio App Directory listing describes mapping contact and intake notes into matters. This is a reason to test your actual workflow, not to assume each integration handles the same fields. See the Clio answering service guide.

LEX Reception against other live services

Same comparison for each row: 3-minute calls and the cheapest published plan at each volume. Setup fees, taxes and add-ons are excluded. Answering Legal requires a quote, so its cost cells cannot be compared. How we price.

At 100 calls, AnswerForce and AnswerConnect cost less than LEX Reception's $450, while Ruby costs more. LEX, AnswerForce and AnswerConnect all name AnywhereWorks, Inc. as the contracting company (LEX terms, AnswerForce terms, AnswerConnect terms, read October 7, 2026). Their plans differ: LEX's US contract continues month to month, while the other two terms set a longer minimum. See the ownership map and LEX alternatives for the broader choice.

Frequently Asked Questions

How much does LEX Reception cost per month?

It starts at $425/month (150 minutes). At 100 three-minute calls, its cheapest published plan costs $450 a month; the direct plan page lists every tier we modeled.

Does LEX Reception charge a setup fee?

Setup fee: $75 on Entry; none from 300 minutes. Check the selected plan before signup because the fee differs between Entry and the larger plans.

Does LEX Reception have a contract?

Its US agreement runs month to month and can end on written notice. It charges for a whole or partial billing month. The Canadian agreement adds a minimum period of 30 calendar days.

Does LEX Reception offer a free trial?

The LEX pages reviewed did not publish a free-trial offer or its terms. Ask for any proposed trial conditions in writing before signup.

Does LEX Reception charge for spam calls?

It waives the first 30 interactions shorter than 30 seconds each billing cycle. It does not state a blanket exemption for all spam calls. Later short calls and longer calls can consume minutes.

How does LEX Reception round calls?

LEX rounds each answered call up to the nearest whole minute. Its terms also count hold and transfer-patching time. A separate transfer fee is not listed, but that time can use the monthly allowance.

Is LEX Reception owned by AnswerConnect?

LEX Reception and AnswerConnect are both brands of AnywhereWorks, Inc., according to their terms. They have different published plans and minimum terms, so compare the agreement attached to each brand.