Moneypenny and VoiceNation Pricing 2026: Plans and Terms

Moneypenny starts at $165/month (50 minutes); 100 three-minute calls a month cost $613 on the cheapest published plan for that volume (checked October 12, 2026). VoiceNation's pricing address redirects to Moneypenny, so there is no separate current VoiceNation price. The live service bills by the minute, including some work after the conversation.

Moneypenny and VoiceNation pricing plans

Prices checked against Moneypenny's own pricing page on October 12, 2026.

Source: moneypenny.com/us/plans-pricing-people, read Oct 12, 2026. The pricing cards list live answering, bilingual answering, CRM integrations, the mobile app and a dashboard on each plan. The cards say "No contract"; the phone answering terms set a cancellation notice and an up-front payment (read October 7, 2026).

The old voicenation.com pricing URL redirects to Moneypenny's US pricing page (checked October 7, 2026). Moneypenny announced the brand merger on February 24, 2025. Its current US phone answering terms define the supplier as "VoiceNation LLC dba 'Moneypenny'" (terms PDF, read October 7, 2026). The ownership map follows the brands and contracting entities.

What Moneypenny costs at 50, 100 and 200 calls

Our arithmetic: the cheapest published plan for each volume plus published overage, with 3-minute calls. The calculation excludes setup fees, taxes, pass-throughs and extra billable work after the conversation. How we price.

At 100 calls, the three-minute assumption uses 300 minutes. The index selects the 200-minute plan plus overage for $613; the larger published plan is $985/month for 500 minutes. At 200 calls the index selects the 500-minute plan plus overage. These calculations assume exactly three billable minutes per call; Moneypenny's wrap-up and dispatch rules can use more minutes.

Calls a month

Average billed minutes per call

Billed minutes divided by calls, from your last three invoices. Rounding, time billed after the call, spam, taxes, fees and setup are not included.

Live answering services at 100 calls of 5 minutes

Service	Cheapest plan for this volume	Monthly or upfront	Per call	Yearly total
AnswerAmericaprepaid message taking, credits roll over	Prepaid credit packages	$150	$1.50	$1,430
ReceptionHQ MessageExpressmessages only, no transfers	MessageExpress 100	$170	$1.70	$2,040
ReceptionHQ ReceptionistPlus	ReceptionistPlus 100	$260	$2.60	$3,120
Go Answer	Virtual Receptionist 500	$550	$5.50	$6,600
Answering Service Care	Enterprise (500 minutes)	$639	$6.39	$7,668
MAP Communications	Premium (500 minutes)	$649	$6.49	$7,788
Specialty Answering Service	500 Minute	$649	$6.49	$7,788
AnswerForce	Growth (500 minutes)	$669	$6.69	$8,028
PATLive	500 minutes	$759	$7.59	$9,108
AnswerConnect	Standard (400 minutes)	$760	$7.60	$9,120
LEX Reception	Growth (500 minutes)	$775	$7.75	$9,300
AnswerFirst	Pay as you go	$830 to $1,005	$8.30 to $10.05	$9,960 to $12,060
Smith.ai Virtual Receptionists	90 calls	$915	$9.15	$10,980
Posh	Lavish (500 minutes)	$975	$9.75	$11,700
Moneypenny	500 minutes	$985	$9.85	$11,820
Alert Communicationslaw firms only	Alert Go (pay as you go)	$1,250	$12.50	$15,000
Abby Connectlive and AI	Growth (500 Abby Minutes)	$1,380	$13.80	$16,560
Ruby	500 minutes	$1,725	$17.25	$20,700

AnswerAmerica shows the upfront credit purchase needed for these calls. Unused credits roll over; its yearly figure prices the full year's calls from a new account. Quote only (live): Answering Legal, Nexa.

AI answering services at the same volume

Service	Cheapest plan for this volume	Monthly or upfront	Per call	Yearly total
Simple Phones	Entry	$97	$0.97	$1,164
Phonely	Starter	$125 to $155	$1.25 to $1.55	$1,500 to $1,860
My AI Front Desk	Business-in-a-Box	$174	$1.74	$2,088
Moneypenny AI	100 calls	$199	$1.99	$2,388
NextPhone	Pro	$199	$1.99	$2,388
Smith.ai AI Receptionist	Pro (75 calls)	$212.50	$2.13	$2,550
RingCentral AI Receptionist	Standalone	$249	$2.49	$2,988
Go Answer AI Receptionist	AI Receptionist 500	$425	$4.25	$5,100
Sameday AIhome services only	Launch	$449	$4.49	$5,388

How Moneypenny counts a minute

• Billing unit: Per minute
• Rounding: 30 seconds per call, rounded up after adding wrap-up and dispatch time
• Billed beyond talk time: Wrap-up up to 180 seconds per call, transfer dial-out, every dispatch leg; queue time not billed
• Spam and wrong numbers: No exclusion published (number blocking on request)

The current terms add operator, wrap-up and dispatch time, then round each call to the next 30 seconds. Their example says a 62-second call followed by eight seconds of wrap-up bills as 90 seconds (phone answering terms, section 7, read October 7, 2026). The terms cap billable wrap-up at 180 seconds per call. Time waiting in queue before an operator answers is excluded, while transfer dial-out and every dispatch attempt count.

There is no published spam-billing exception in those terms. Moneypenny says it can block spam and sales callers at the customer's direction (phone answering service, read October 7, 2026). Ask how a wrong number or robocall that reaches an operator appears on the invoice before assuming it is free.

The old VoiceNation rule differs. Its archived terms rounded billable time shorter than 15 seconds up to 15 seconds (VoiceNation terms, April 2025 archive, read October 7, 2026). That sentence is absent from the current Moneypenny terms, which round each call to a 30-second increment after adding wrap-up and dispatch. Former VoiceNation customers should check their signed agreement against the current online version.

Fees, cancellation and the AI plan

• Setup fee: Non-refundable, amount not published; first and last month paid up front
• Contract: Month-to-month; one full calendar month notice by phone
• Trial: None on the current site

The phone terms require "first and last month's service plus any options and initial setup fee" before an order is processed, and say setup and activation fees are nonrefundable (section 6.1, read October 7, 2026). The setup amount is not shown on the pricing page. The same terms allow a security deposit and pass through long-distance, regulatory and government charges without publishing a fixed amount.

The pricing page says "30 days' notice needed to cancel, effective from your next billing date" (people pricing, read October 5, 2026). The phone terms require one full calendar month of notice by phone and say cancellation after the first calendar day can leave another full month payable (section 4.1, read October 7, 2026). Get the last bill date in writing before switching. The broader month-to-month comparison sets that rule beside other vendors' notice periods.

Moneypenny also sells an AI Receptionist billed per call, on a separate AI pricing page. It starts at $69/month (25 calls), while 100 calls cost $199 (read October 12, 2026). The AI terms say human escalation to Moneypenny's team requires "an active Phone Answering Service plan alongside the AI Receptionist Service" (AI terms, section 3.5, read October 7, 2026). The AI plan on its own is not a live receptionist plan. Live versus AI pricing compares both service types at the same call volume.

Source: moneypenny.com/us/plans-pricing-ai, read Oct 12, 2026. Those are per-call plans, so the three-minute call length does not set the AI plan charge. The AI terms say a silent call is not charged, while a call with registered noise is chargeable (AI terms, section 9.2, read October 7, 2026).

The catch before signing

1. The checkout cost is not the entry price. The terms collect the first and last month plus an unpublished setup fee, and may require a security deposit. Ask for the total due before activation.
2. The meter runs beyond conversation time. Wrap-up, transfer dial-out and dispatch attempts are billable. Ask Moneypenny to price your typical call with the tasks it performs afterward.
3. Cancellation follows a calendar rule. A full calendar month of notice can be longer in practice than the pricing page's 30-day wording. Confirm the effective date by phone and in writing.
4. VoiceNation is the same current offer. A page quoting an old VoiceNation plan does not describe a plan available at the redirected pricing URL. The current Moneypenny plan table is the one to use.
5. The AI price covers a different service. Its human escalation requires a live plan, so compare the combined agreement if that is why you are considering AI.

When Moneypenny fits

The live cards include bilingual answering and 24/7 coverage, and Moneypenny says the latter carries no separate after-hours charge (phone answering service, read October 7, 2026). Its bilingual page says English and Spanish answering has no separate surcharge (bilingual service, read October 7, 2026). That suits a business needing those features on one plan, provided the quoted setup payment and billable after-call work still fit its budget. The vendor lists CRM integrations, but a Clio integration guide says a suitable Zapier account is needed (read October 7, 2026). Check the path for the tool you actually use.

Moneypenny against published alternatives

Our arithmetic: the same 100 three-minute calls, each vendor's cheapest published plan and overage. Setup, pass-through and other unpriced fees are excluded. How we price.

At this volume, Go Answer, AnswerConnect, MAP and PATLive each cost less than Moneypenny on published plan charges. The table does not make their services identical: Go Answer bills in one-second increments but includes summary and disconnection time; AnswerConnect rounds to a whole minute and has a minimum term; MAP bills after-call work without a published cap; PATLive sets a one-minute minimum. Read their pricing pages and the VoiceNation alternatives comparison before choosing a replacement.

Frequently Asked Questions

Is VoiceNation now Moneypenny?

Yes. Moneypenny announced on February 24, 2025 that VoiceNation was part of one Moneypenny brand. The old pricing URL redirects to Moneypenny's US page, and the current phone terms still name VoiceNation LLC as the supplier (read October 7, 2026).

How much does Moneypenny charge for answering calls?

Live answering starts at $165/month (50 minutes). At 100 three-minute calls a month, the cheapest published plan plus overage costs $613 before setup and other fees (prices checked October 12, 2026).

Does Moneypenny charge a setup fee?

Its current US phone terms require an initial setup fee and say setup and activation fees are nonrefundable. The fee amount is not published on the live answering pricing page (terms read October 7, 2026).

How does Moneypenny round live calls?

It adds operator, wrap-up and dispatch time, rounds each call up to a 30-second increment, then rounds the period's total billable seconds to a full minute. Its terms cap billable wrap-up at 180 seconds per call (read October 7, 2026).

Can I cancel Moneypenny at any time?

The contract is month-to-month, but it requires one full calendar month of notice by phone. Its terms say cancellation after the first day of a month can leave another full month due (read October 7, 2026).

Does Moneypenny AI include a live receptionist?

The AI plan is per call. Its terms require an active Phone Answering Service plan for escalation to Moneypenny's human answering team (read October 7, 2026).